Support Engineer - Veterinary HealthTech (Brazil)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Serve as a dedicated technical resource for the Customer Experience (CX) team, owning resolution of technical tickets across onboarding/decommissioning workflows, data migrations, and platform/infrastructure requests. Work closely with CX partners to translate operational needs into reliable technical execution with high autonomy. Build tools, runbooks, and automation to reduce ticket volume and improve time-to-resolution, while gaining deep exposure to the product and infrastructure ecosystem.

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle customer onboarding and decommissioning, including provisioning environments, configurations, integrations, data imports/exports, and access revocation.
•Perform structured data migrations with validation, transformation, and quality assurance to ensure data integrity.
•Own and resolve technical tickets escalated by CX, including environment troubleshooting, bulk updates, and complex platform issues.
•Partner with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and build tools, runbooks, and automation to reduce ticket volume and speed up resolution times.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills for writing and executing complex queries for data extraction, transformation, validation, and migrations.
•Hands-on experience with AWS services including RDS, S3, EC2, and ECS to support cloud-hosted environments.
•Working knowledge of Kubernetes operations, including pod lifecycle management and workload troubleshooting.
•Practical experience with Terraform for provisioning and decommissioning workflows.
•C1-level English fluency (written and spoken) to communicate technical concepts clearly across teams.

Skills:AutonomyCollaborationCommunicationProcess improvementTroubleshooting

Languages:English

Tech Stack:SQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelmElixirReactGraphQL

Company Brief

TrueLogic

TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.

Industry: Professional Services

Website

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TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech (Brazil)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Brazil

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle customer onboarding and decommissioning, including provisioning environments, configurations, integrations, data imports/exports, and access revocation.
•Perform structured data migrations with validation, transformation, and quality assurance to ensure data integrity.
•Own and resolve technical tickets escalated by CX, including environment troubleshooting, bulk updates, and complex platform issues.
•Partner with Customer Success and Implementation managers to clarify technical needs and communicate outcomes.
•Identify recurring issues and build tools, runbooks, and automation to reduce ticket volume and speed up resolution times.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills for writing and executing complex queries for data extraction, transformation, validation, and migrations.
•Hands-on experience with AWS services including RDS, S3, EC2, and ECS to support cloud-hosted environments.
•Working knowledge of Kubernetes operations, including pod lifecycle management and workload troubleshooting.
•Practical experience with Terraform for provisioning and decommissioning workflows.
•C1-level English fluency (written and spoken) to communicate technical concepts clearly across teams.

Skills:AutonomyCollaborationCommunicationProcess improvementTroubleshooting

Languages:English

Tech Stack:SQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelmElixirReactGraphQL

Company Brief

TrueLogic

Industry: Professional Services

Website