Cloud Success Content Development Manager

Salesforce
Indianapolis, Chicago, Boston, Seattle, Dallas, Irvine, Atlanta
Workplace: HybridFull timeUSD 148,500 - 223,900 annuallyFunction: Content & Editorial (Writing/Editing)Experience: 6+ yearsSkills: ["Communication","Project management","Organizational skills","Cross-functional collaboration","Teaching/training"]

Own end-to-end development of multi-modal learning content for instructor-led customer enablement, spanning presentations, guides, hands-on training, assessments, event content, and video-based modules. Translate complex Salesforce product concepts into clear, scalable learning experiences, collaborate with strategists and product teams for technical accuracy, maintain content in line with releases, and define quality standards. Use AI tools to improve content workflows and establish best practices across the team.

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FursaFursa
Salesforce
Salesforce
3 days ago

Cloud Success Content Development Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own end-to-end development of multi-modal learning content for instructor-led customer enablement, spanning presentations, guides, hands-on training, assessments, event content, and video-based modules. Translate complex Salesforce product concepts into clear, scalable learning experiences, collaborate with strategists and product teams for technical accuracy, maintain content in line with releases, and define quality standards. Use AI tools to improve content workflows and establish best practices across the team.
Location: Indianapolis, Chicago, Boston, Seattle, Dallas, Irvine, Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Content & Editorial (Writing/Editing)
Seniority: Manager level

Key Responsibilities

  • •Lead development of multi-modal learning content projects (presentations, guides, hands-on training, assessments, event content, and video-based training) from scoping through delivery.
  • •Develop and maintain deep Salesforce subject-matter expertise and translate complex concepts into accessible learning content for customers.
  • •Collaborate with content strategists, product managers, subject-matter experts, and stakeholders to ensure technical accuracy and strategic alignment.
  • •Lead content maintenance efforts and ensure timely updates in response to product releases.
  • •Leverage AI tools to optimize content development workflows, enhance content quality, and establish best practices for AI-assisted content development.

Pay and Benefits

Salary: USD 148,500 - 223,900 annually
Perks:Health InsuranceDentalVisionPaid Parental401k

Key Requirements

  • •6+ years of experience requiring deep product knowledge (e.g., Technical Consultant, Solutions Engineer, Customer Success Manager, Support Engineer, Salesforce Administrator) with a track record of teaching, training, or enabling others, or 6+ years in curriculum development, instructional design, or technical content creation.
  • •Demonstrated ability to lead content development projects, managing scope, timelines, and cross-functional stakeholders.
  • •Strong written and verbal communication with strong organizational and project management skills to manage multiple priorities and deliverables.
  • •Experience using AI tools to enhance work processes and content development workflows.
  • •Degree or equivalent relevant experience required.
Experience:6+ years
Skills:CommunicationProject managementOrganizational skillsCross-functional collaborationTeaching/training
Tech Stack:SalesforceAI toolsGenerative AILearning management systems

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
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Glassdoor: 4.1
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