Customer Support Agent (Karachi, PK)

Act as the first point of contact for customers, travel agents, and GSAs across the airline network—handling inquiries, requests, complaints, and flight alerts. Support Contact Center teams by responding across calls, website, email, social media, and chat channels. Resolve cases by assessing needs, providing accurate product/service information, coordinating special bookings, and assisting with disrupted-flight scenarios and notifications, while maintaining customer satisfaction and company standards.