IT Support Specialist

Zipline
Toronto
Workplace: HybridFull timeCAD 55,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Service orientation","Initiative","Problem-solving","Teamwork"]

Support daily office and remote users’ computers and network connectivity, including installs, provisioning, device/peripheral maintenance, and configuring remote access (VPN), Wi‑Fi, and troubleshooting. Maintain hardware/software inventory and documentation, and help secure systems through backup, antivirus, and access policies. Manage core infrastructure such as Windows domain/Active Directory, DNS/DHCP, Hyper‑V virtual machines, firewalls, centralized backups, monitoring/alerting, and production IT/software support for manufacturing systems.

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FursaFursa
Zipline
Zipline
3 days ago

IT Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support daily office and remote users’ computers and network connectivity, including installs, provisioning, device/peripheral maintenance, and configuring remote access (VPN), Wi‑Fi, and troubleshooting. Maintain hardware/software inventory and documentation, and help secure systems through backup, antivirus, and access policies. Manage core infrastructure such as Windows domain/Active Directory, DNS/DHCP, Hyper‑V virtual machines, firewalls, centralized backups, monitoring/alerting, and production IT/software support for manufacturing systems.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Install and configure software, provision computers/devices, and maintain peripheral devices (monitors, printers, input devices, modems/adapters, IP phones).
  • •Connect and manage shared network devices (printers, drives, IP phones) and configure remote access, VPN, and Wi‑Fi on company computers and mobile devices.
  • •Support IT infrastructure including security, backup, and antivirus policies; develop and implement information security/remote access/data protection policies; monitor for disruptions and execute disaster recovery plans.
  • •Manage Windows domain/Active Directory services and advanced network services (DNS, DHCP, Wi‑Fi infrastructure, file sharing, network printers, network security/firewalls, centralized backups).
  • •Provide production IT support and troubleshoot manufacturing system connectivity and production software (including ONYX, Zund Cut Center, Hybrid, Rasterlink), coordinating with internal teams and vendors to minimize downtime.

Pay and Benefits

Salary: CAD 55,000 - 65,000 annually

Key Requirements

  • •Post-secondary education in Computer Science (or related) with 1–3 years of IT System Administrator experience with IT support background.
  • •Knowledge of IT management tools, networking, operating systems, and server architectures.
  • •Highly effective verbal and written communication skills.
  • •Motivated to provide excellent service and comfortable taking initiative to get things done.
  • •A genuine passion for the power of stickers.
Experience:1-3 years
Education:
Skills:CommunicationService orientationInitiativeProblem-solvingTeamwork
Tech Stack:VPNWi-FiIP phonesActive DirectoryWindows domainHyper-VDNSDHCPFirewallsCentralized backupsAntivirusIaaSONYXZund Cut CenterZCCRasterlinkHybrid

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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