Account Manager - CPG Care, Global Business Solutions

TikTok
New York
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Client relationship management","Problem-solving","Data-driven decision-making","Prioritization"]

Drive growth for TikTok SMB advertising clients by serving as the primary point of contact, building long-term relationships, and ensuring quarterly engagement. Analyze TAM and account performance to reduce churn and increase platform reliance, while identifying upsell and cross-sell opportunities. Forecast opportunities and track KPIs with data-driven insights to optimize campaigns. Resolve client needs, collaborate with technical teams, and manage expectations with actionable solutions.

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FursaFursa
TikTok
TikTok
1 day ago

Account Manager - CPG Care, Global Business Solutions

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Drive growth for TikTok SMB advertising clients by serving as the primary point of contact, building long-term relationships, and ensuring quarterly engagement. Analyze TAM and account performance to reduce churn and increase platform reliance, while identifying upsell and cross-sell opportunities. Forecast opportunities and track KPIs with data-driven insights to optimize campaigns. Resolve client needs, collaborate with technical teams, and manage expectations with actionable solutions.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for a portfolio of SMB clients and ensure quarterly engagement.
  • •Build long-term relationships by understanding client goals, challenges, and key stakeholders.
  • •Analyze TAM and TikTok performance to retain clients, reduce churn, and increase platform dependency.
  • •Forecast and size opportunities, track KPIs, and deliver actionable insights to optimize campaign performance.
  • •Advocate for client needs, resolve issues, and collaborate with technical teams to troubleshoot client challenges.

Key Requirements

  • •Experience in a digital advertising or ecommerce sales position.
  • •Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
  • •Familiarity with trends and brands within the advertising industry.
  • •Exceptional communication skills to articulate complex solutions and drive client engagement.
  • •A data-driven mindset to analyze account performance, track KPIs, and provide actionable recommendations.
Experience:Digital advertisingEcommerceSMB advertising
Skills:CommunicationClient relationship managementProblem-solvingData-driven decision-makingPrioritization

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn