Scrunch AI

1 week ago

Customer Success Manager, Agency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Own relationships with Scrunch’s agency partners and serve as the main point of contact to deliver exceptional customer experience and long-term strategic partnerships. Turn platform data into client-specific recommendations to improve AI search visibility and optimization. Lead client education and adoption, run quarterly business reviews and content strategy sessions, and equip agencies with the language and talking points needed to sell Scrunch and drive retention and account expansion.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main point of contact for agency partners to deliver exceptional customer experience and foster long-term partnerships.
•Translate platform data into strategic, client-specific recommendations to drive measurable visibility and optimization improvements.
•Guide clients through education and adoption journeys to improve engagement, retention, and satisfaction.
•Conduct quarterly business reviews and content strategy sessions to optimize content visibility, organic growth, and AI-discovery performance.
•Help agency partners position and sell Scrunch to their clients using agency-relevant language, data, and talking points.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalHome OfficeRemote WorkLearning BudgetPaid Leave401k

Key Requirements

•2+ years in customer success or account management, with experience working directly for a marketing/creative agency or closely with agencies (agency-facing sales, partnerships, or CS at a martech/adtech company).
•Strong understanding of how agencies operate, including client servicing models, account structures, retainer/scope dynamics, margin pressure, and how agencies evaluate and pitch technology.
•A builder mentality to spot gaps, create solutions, and scale repeatable efficiencies.
•Strong communication skills to turn technical insights into persuasive, strategic action plans.
•Experience in early-stage startups or SaaS environments, helping define processes and customer success strategies.

Experience:2+ yearsSaaSMartechAdtechEarly-stage startups

Skills:CommunicationBuilder mentalityStrategic thinkingCollaborationClient relationship management

Tech Stack:LLMsChatGPTClaudeGeminiPerplexityAI SearchGenerative AI

Company Brief

Scrunch AI

Provides an influencer marketing platform that helps brands discover, manage, and analyze creators and influencer campaigns. Offers searchable creator profiles, campaign management tools, and performance analytics to optimize influencer partnerships.

Industry: Influencer & Creator Economy

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website

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Scrunch AI

1 week ago

Customer Success Manager, Agency

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the main point of contact for agency partners to deliver exceptional customer experience and foster long-term partnerships.
•Translate platform data into strategic, client-specific recommendations to drive measurable visibility and optimization improvements.
•Guide clients through education and adoption journeys to improve engagement, retention, and satisfaction.
•Conduct quarterly business reviews and content strategy sessions to optimize content visibility, organic growth, and AI-discovery performance.
•Help agency partners position and sell Scrunch to their clients using agency-relevant language, data, and talking points.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid ParentalHome OfficeRemote WorkLearning BudgetPaid Leave401k

Key Requirements

•2+ years in customer success or account management, with experience working directly for a marketing/creative agency or closely with agencies (agency-facing sales, partnerships, or CS at a martech/adtech company).
•Strong understanding of how agencies operate, including client servicing models, account structures, retainer/scope dynamics, margin pressure, and how agencies evaluate and pitch technology.
•A builder mentality to spot gaps, create solutions, and scale repeatable efficiencies.
•Strong communication skills to turn technical insights into persuasive, strategic action plans.
•Experience in early-stage startups or SaaS environments, helping define processes and customer success strategies.

Experience:2+ yearsSaaSMartechAdtechEarly-stage startups

Skills:CommunicationBuilder mentalityStrategic thinkingCollaborationClient relationship management

Tech Stack:LLMsChatGPTClaudeGeminiPerplexityAI SearchGenerative AI

Company Brief

Scrunch AI

Industry: Influencer & Creator Economy

Company Size: Small (11 to 50 employees)

Growth: Early Stage Startup

Website