Manager, Global Strategic Accounts

PayPal
Singapore
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Cross-functional coordination","Customer focus","Relationship management","Process improvement"]

Manage day-to-day operational relationships with PayPal’s global merchant accounts and support account managers to ensure account success. Coordinate cross-functionally with onboarding, solutions architecture, and engineering teams to drive smooth customer onboarding and integration. Lead net new prospecting support, monitor account health, adoption, and customer satisfaction through usage tracking and feedback, and drive process improvements that support revenue retention and growth.

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FursaFursa
PayPal
PayPal
2 days ago

Manager, Global Strategic Accounts

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Manage day-to-day operational relationships with PayPal’s global merchant accounts and support account managers to ensure account success. Coordinate cross-functionally with onboarding, solutions architecture, and engineering teams to drive smooth customer onboarding and integration. Lead net new prospecting support, monitor account health, adoption, and customer satisfaction through usage tracking and feedback, and drive process improvements that support revenue retention and growth.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day operational merchant relationships, addressing questions and involving support as needed.
  • •Support account managers with operational and administrative tasks to ensure account success.
  • •Coordinate with Onboarding Manager, Solutions Architect, and Engineering for smooth customer onboarding and integration.
  • •Drive net new business prospecting and support account managers’ prospecting efforts.
  • •Monitor account health, adoption, and customer satisfaction through feedback and usage tracking.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

  • •5+ years relevant experience and a Bachelor’s degree (or equivalent combination of education and experience).
  • •Manage day-to-day operational merchant relationships, addressing questions and escalating support as needed.
  • •Support account managers with operational and administrative tasks to ensure account success.
  • •Coordinate with onboarding, solutions architect, and engineering teams for smooth customer onboarding and integration.
  • •Drive customer satisfaction by monitoring account health, adoption, and customer feedback through usage tracking.
Education:Bachelor's
Skills:Cross-functional coordinationCustomer focusRelationship managementProcess improvement

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn