Technical User Operations Specialist – EMEA (Wed–Sun)
London
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Empathy","Communication","Problem-solving","Critical thinking","Organizational skills"]Provide frontline, empathetic support for enterprise customers as part of the User Operations team. Triage and resolve technical and product issues spanning AI output quality, app access, APIs, authentication, and error logs. Manage multiple priorities during fixed Wed–Sun support shifts, collaborate to troubleshoot and escalate complex cases, maintain product knowledge, and document customer interactions to improve FAQs and the knowledge base.
