Sr. Client Success Manager - Commercial

Pelago
Anywhere
Workplace: RemoteFull timeUSD 140,000 - 150,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Relationship building","Problem-solving","Consultative communication","Attention to detail","Presentation","Storytelling","Cross-functional collaboration","Risk management","Stakeholder management"]

Own a strategic portfolio of enterprise clients and drive outcomes from point of sale through renewal. Build strong relationships with senior stakeholders, deliver consultative guidance to improve member engagement and program results, and manage renewals, expansions, and churn risks. Partner cross-functionally with Client Implementation, Clinical Operations, Product, Sales, and Growth Marketing, while translating Pelago’s AI-enabled care model into clear narratives for employer buyers and benefits teams.

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FursaFursa
Pelago
Pelago
19 hours ago

Sr. Client Success Manager - Commercial

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Last checked: 4 hours agoStatus: Live

Job Summary

Own a strategic portfolio of enterprise clients and drive outcomes from point of sale through renewal. Build strong relationships with senior stakeholders, deliver consultative guidance to improve member engagement and program results, and manage renewals, expansions, and churn risks. Partner cross-functionally with Client Implementation, Clinical Operations, Product, Sales, and Growth Marketing, while translating Pelago’s AI-enabled care model into clear narratives for employer buyers and benefits teams.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Establish and maintain relationships with key stakeholders, senior executives, and decision makers across enterprise clients.
  • •Deliver client value by applying consultative recommendations to increase engagement, enhance program results, and improve satisfaction.
  • •Manage client expectations and business reviews by preparing and presenting actionable metrics tied to client goals.
  • •Run end-to-end renewal processes and identify expansion opportunities, including cross-sell into Pelago’s broader portfolio.
  • •Lead cross-functional issue/escalation management and collaborate with internal teams to share client/market feedback and improve outcomes.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquityLearning BudgetWellness StipendRemote Work

Key Requirements

  • •7+ years in client success or account management within a digital health, healthcare, wellness, benefits, or SaaS environment.
  • •Experience with strategic enterprise accounts and partnering closely with C-level/SVP-level executives.
  • •Ability to operate in an AI-enabled product environment and explain how AI features support (not replace) clinical care.
  • •Proven success running client renewal and expansion efforts with measurable results.
  • •Strong presentation, storytelling, and consultative relationship-building skills, including handling risks and expectations effectively.
Experience:7+ yearsDigital healthHealthcareWellnessBenefitsSaaSEnterpriseAI-enabled products
Skills:Relationship buildingProblem-solvingConsultative communicationAttention to detailPresentationStorytellingCross-functional collaborationRisk managementStakeholder management
Languages:English
Tech Stack:AIROIMetrics

Company Brief

Pelago
Pelago develops mobile-first software and services that help local businesses connect with customers, manage bookings and loyalty, and run commerce or marketing programs through integrated digital experiences and merchant-facing tools.
Industry: SaaS
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