Relationship Manager (Customer Contact Centre) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Relationship building","Sales orientation","Customer focus"]

Build and deepen relationships with Prestige clients in Hang Seng Bank’s wealth division, conducting outreach to branches, identifying client needs, and delivering tailored financial strategies to grow wealth while meeting KPIs. You’ll collaborate with internal teams to ensure service excellence, adhere to compliance, and contribute to client retention and loyalty in a high-touch, relationship-driven environment.

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FursaFursa
HSBC
HSBC
3 months ago

Relationship Manager (Customer Contact Centre) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Last checked: 1 hour agoStatus: Live

Job Summary

Build and deepen relationships with Prestige clients in Hang Seng Bank’s wealth division, conducting outreach to branches, identifying client needs, and delivering tailored financial strategies to grow wealth while meeting KPIs. You’ll collaborate with internal teams to ensure service excellence, adhere to compliance, and contribute to client retention and loyalty in a high-touch, relationship-driven environment.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage relationships with Prestige clients and identify their wealth needs.
  • •Conduct outreach to branches to facilitate client meetings and opportunities.
  • •Acquire, develop and retain relationships with a portfolio of Prestige clients to drive growth.
  • •Help clients articulate their needs and deliver tailored financial advice to exceed expectations.
  • •Understand clients’ short- and long-term financial goals and provide strategies for wealth creation and preservation.

Pay and Benefits

Perks:Health InsuranceRetirement BenefitsWork-life BalancePaid LeaveEquity

Key Requirements

  • •University level education, preferably in finance, business or a related discipline
  • •Proven experience in client facing environment, with excellent relationship building capability
  • •Strong sales and customer orientation, with good communication and interpersonal skills
  • •High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • •Fluency in Cantonese and English, with additional languages is an advantage
Experience:BankingWealth management
Education:Bachelor's
Skills:CommunicationInterpersonal skillsRelationship buildingSales orientationCustomer focus
Certifications:IIQEHKSI
Languages:CantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn