Customer Relations Executive

Ebury
Düsseldorf
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Initiative","Commercial awareness"]

Serve as a key point of contact for a portfolio of corporate clients trading online through the Ebury EBO platform. Provide daily operational and trading assistance, mediate between internal departments to resolve issues, and ensure clients use Ebury as their main platform for international payments. Use commercial awareness to identify opportunities and support revenue and growth, handling high-volume, detail-sensitive currency trade booking and payments with accuracy.

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FursaFursa
Ebury
Ebury
18 hours ago

Customer Relations Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Serve as a key point of contact for a portfolio of corporate clients trading online through the Ebury EBO platform. Provide daily operational and trading assistance, mediate between internal departments to resolve issues, and ensure clients use Ebury as their main platform for international payments. Use commercial awareness to identify opportunities and support revenue and growth, handling high-volume, detail-sensitive currency trade booking and payments with accuracy.
Location: Düsseldorf
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as point of contact for 200–300 corporate clients trading online via the Ebury EBO platform.
  • •Provide daily operational and trading assistance, supporting client relationships across revenue and growth activities.
  • •Handle live currency trade booking, banking information, figures, and high-value/volume payments with accuracy.
  • •Resolve client issues as they arise and help clients identify potential issues pre-emptively (e.g., payment dates, banking data).
  • •Promote the company offering, highlight improvements/developments, and identify new opportunities to grow existing accounts.

Key Requirements

  • •Strong written and verbal communication skills for a client-facing role.
  • •Confidence liaising and mediating between multiple internal departments to find solutions.
  • •Ability to manage multiple enquiry types across several platforms while working to daily deadlines and workload peaks.
  • •Commercial awareness, including promoting the offering and identifying new opportunities for growth in key accounts.
  • •Fluency in German & English; knowledge of FX and experience with Microsoft Excel are preferred.
Experience:FintechFXCurrency markets
Skills:CommunicationProblem-solvingMultitaskingAttention to detailInitiativeCommercial awareness
Languages:GermanEnglish
Tech Stack:Microsoft ExcelMicrosoft suiteEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn