Senior Customer Success Manager, Strategic (West Coast)

Attentive
United States
Workplace: OnsiteFull timeUSD 100,000 - 145,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Consultative problem-solving","Detail oriented","Organized","Cross-functional collaboration","Data-driven decision-making"]

Own relationships with strategic customers and lead their acquisition and messaging program end-to-end, from goal-setting and value delivery through renewals and expansion. Lead consultative, data-driven account planning, present in customer meetings (in-person and via video), and maintain accurate revenue and renewal forecasting by analyzing usage and renewal pipelines. Collaborate cross-functionally to translate customer feedback into product requirements while retaining and growing Attentive revenue.

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FursaFursa
Attentive
Attentive
3 days ago

Senior Customer Success Manager, Strategic (West Coast)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own relationships with strategic customers and lead their acquisition and messaging program end-to-end, from goal-setting and value delivery through renewals and expansion. Lead consultative, data-driven account planning, present in customer meetings (in-person and via video), and maintain accurate revenue and renewal forecasting by analyzing usage and renewal pipelines. Collaborate cross-functionally to translate customer feedback into product requirements while retaining and growing Attentive revenue.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Take ownership of relationships with strategic clients and lead consultative, data-driven program strategy
  • •Run all facets of customers’ acquisition and messaging program and own the customer relationship across the full lifecycle
  • •Create and maintain accurate revenue and renewal forecasting; identify and manage renewal risks through proactive touchpoints
  • •Design and implement strategic account plans and identify opportunities to expand product suite adoption
  • •Lead customer discussions to surface product interests and integration needs, translating feedback into product requirements

Pay and Benefits

Salary: USD 100,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityCommission

Key Requirements

  • •5+ years of customer success or account management experience in MarTech required
  • •Strong understanding of growth and retention techniques and strategies
  • •Experience working closely with engineering and product teams to define requirements and implement solutions
  • •Comfort learning new software for design, data management, and internal tools
  • •Experience with Salesforce or related CRM tools and customer service software like Catalyst (or related tools)
Experience:5+ yearsMarTechSaaSCustomer successAccount management
Skills:Consultative problem-solvingDetail orientedOrganizedCross-functional collaborationData-driven decision-making
Languages:English
Tech Stack:SalesforceCatalystCRMSMSRCSEmailPush notifications

Company Brief

Attentive
Provides a mobile messaging and personalization platform that helps brands engage customers via SMS, email, and onsite messaging to drive sales, retention, and personalized marketing at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2016
WebsiteLinkedIn