Customer Success Manager

Samsara
United States
Workplace: RemoteFull timeUSD 65,598.75 - 88,200 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Priority management","Emotional intelligence","Communication","Stakeholder management","Diplomacy","Initiative"]

Own and grow a portfolio of ~100–200 named mid-market accounts, helping customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform. Guide joint success plans, run workshops, and resolve barriers by partnering cross-functionally with Sales, Support, Sales Engineering, Product, and Engineering. Use AI tooling to prioritize effectively, explain technical integrations to non-technical stakeholders, and help shape the Mid-Market Customer Success team’s playbooks and AI-powered motions.

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FursaFursa
Samsara
Samsara
20 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own and grow a portfolio of ~100–200 named mid-market accounts, helping customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform. Guide joint success plans, run workshops, and resolve barriers by partnering cross-functionally with Sales, Support, Sales Engineering, Product, and Engineering. Use AI tooling to prioritize effectively, explain technical integrations to non-technical stakeholders, and help shape the Mid-Market Customer Success team’s playbooks and AI-powered motions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer adoption and business value delivery for Samsara’s IoT platform on the front lines of customer success.
  • •Manage a portfolio of ~100–200 named accounts, using AI tooling to prioritize proactively and drive outcomes.
  • •Compose joint success plans with customers, including objectives, metrics, and timelines, and remove barriers to business value.
  • •Conduct customer workshops to understand current operations and recommend workflow changes to maximize product value.
  • •Build the next chapter of Mid-Market CS by contributing to playbooks, workflows, and AI-powered motions while championing Samsara cultural principles.

Pay and Benefits

Salary: USD 65,598.75 - 88,200 annually
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •2–4+ years of experience in customer success, account management, sales, or strategic consulting (enterprise SaaS preferred).
  • •Experience supporting or working with technical products.
  • •Solutions-oriented problem-solving with strong priority management and high emotional intelligence.
  • •Demonstrated ability to build trust and communicate effectively with executives and cross-functional teams (Sales, Product, Support, Engineering).
  • •Bachelor’s degree from a 4-year institution.
Experience:2-4 yearsEnterprise SaaSCustomer successAccount managementSalesStrategic consulting
Education:Bachelor's
Skills:Relationship buildingProblem-solvingPriority managementEmotional intelligenceCommunicationStakeholder managementDiplomacyInitiative
Languages:English
Tech Stack:IoTAI toolingAPIsIntegrations

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn