Gomotive

1 month ago

Senior Collections Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Senior Collections Specialist responsible for managing high-risk dunning workflows, optimizing collections processes, mentoring teammates, and delivering accurate cash forecasting across complex account portfolios in a SaaS environment.

Location: Islamabad, Lahore

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own high‑risk dunning workflows, prioritize by exposure and risk; act quickly post‑decline; tune cadence and retry strategies to maximize recovery while protecting the customer experience.
•Manage larger and more complex account portfolios, ensuring compliance, accuracy, and timely collections—even during peak volume periods.
•Act as the primary expert for collections-related inquiries, especially escalated or complex accounts, serving as the go-to for case resolution and support.
•Own the resolution of root causes behind collection issues by identifying patterns, recommending, and implementing process improvements to boost efficiency and minimize recurring problems.
•Consistently exceed collection targets and key performance indicators (KPIs) related to case closures, outreach, and account retention.

Key Requirements

•2+ years of experience in collections operations, collections analysis, or an associated customer-facing role (SaaS/Quote-to-Cash experience a plus).
•Advanced skills in Excel and Google Sheets; familiarity with Salesforce, Zuora, and ERP systems.

Experience:2+ yearsSaaSCollectionsQuote-to-Cash

Education:Bachelor's

Skills:CommunicationAnalyticalDetail-orientedMentoringTeamwork

Languages:English

Tech Stack:ExcelGoogle SheetsSalesforceZuoraERPMonthly close

Company Brief

Gomotive

Provides a cloud-based fleet safety and compliance platform with digital driver logs, vehicle inspection checklists, workflows, and reporting tools to help transportation and delivery fleets improve safety and meet regulatory requirements.

Industry: Supply Chain Technology

Website

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Gomotive

1 month ago

Senior Collections Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Islamabad, Lahore

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Own high‑risk dunning workflows, prioritize by exposure and risk; act quickly post‑decline; tune cadence and retry strategies to maximize recovery while protecting the customer experience.
•Manage larger and more complex account portfolios, ensuring compliance, accuracy, and timely collections—even during peak volume periods.
•Act as the primary expert for collections-related inquiries, especially escalated or complex accounts, serving as the go-to for case resolution and support.
•Own the resolution of root causes behind collection issues by identifying patterns, recommending, and implementing process improvements to boost efficiency and minimize recurring problems.
•Consistently exceed collection targets and key performance indicators (KPIs) related to case closures, outreach, and account retention.

Key Requirements

•2+ years of experience in collections operations, collections analysis, or an associated customer-facing role (SaaS/Quote-to-Cash experience a plus).
•Advanced skills in Excel and Google Sheets; familiarity with Salesforce, Zuora, and ERP systems.

Experience:2+ yearsSaaSCollectionsQuote-to-Cash

Education:Bachelor's

Skills:CommunicationAnalyticalDetail-orientedMentoringTeamwork

Languages:English

Tech Stack:ExcelGoogle SheetsSalesforceZuoraERPMonthly close

Company Brief

Gomotive

Industry: Supply Chain Technology

Website