Zendesk

1 month ago

Principal Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Action Platform as a platform product, collaborating with engineering, design, marketing, and sales to connect, build, and orchestrate automations across Zendesk and partner systems. Balance priorities across distributed stakeholders, define roadmaps and OKRs, and scale services to thousands of rule executions while delivering a user-centric experience.

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Be a subject matter expert in this product area and work with customers to understand their needs.
•Be a strategic leader for this area, setting and articulating a vision and roadmap.
•Drive the execution of new capabilities with your engineering teams and collaborate cross-functionally with product areas, integrations, and GTM teams.
•Translate requirements from internal consumers and customers into platform solutions that address broad use cases.
•Advocate for a user-centric approach and collaborate with designers to create intuitive interfaces.

Key Requirements

•Bachelor’s Degree, with 5 years of Product Management experience delivering products that met business goals.
•Experience in customer-focused SaaS, designing and shipping full-stack solutions from front-end to back-end and APIs.
•Strong collaboration skills and ability to work with engineers to find the best solution to a problem.
•Ability to understand complex systems and balance tradeoffs between performance, cost, and user experience.
•Self-starter with a bias for action, and excellent verbal and written communication for diverse audiences.

Experience:SaaSPlatform

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingStrategic thinkingCross-functional leadership

Tech Stack:APIsFull-stackSaaS

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

1 month ago

Principal Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Melbourne

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Be a subject matter expert in this product area and work with customers to understand their needs.
•Be a strategic leader for this area, setting and articulating a vision and roadmap.
•Drive the execution of new capabilities with your engineering teams and collaborate cross-functionally with product areas, integrations, and GTM teams.
•Translate requirements from internal consumers and customers into platform solutions that address broad use cases.
•Advocate for a user-centric approach and collaborate with designers to create intuitive interfaces.

Key Requirements

•Bachelor’s Degree, with 5 years of Product Management experience delivering products that met business goals.
•Experience in customer-focused SaaS, designing and shipping full-stack solutions from front-end to back-end and APIs.
•Strong collaboration skills and ability to work with engineers to find the best solution to a problem.
•Ability to understand complex systems and balance tradeoffs between performance, cost, and user experience.
•Self-starter with a bias for action, and excellent verbal and written communication for diverse audiences.

Experience:SaaSPlatform

Education:Bachelor's

Skills:CommunicationCollaborationProblem-solvingStrategic thinkingCross-functional leadership

Tech Stack:APIsFull-stackSaaS

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor