Principal Product Manager

Zendesk
Melbourne
Workplace: HybridFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Strategic thinking","Cross-functional leadership"]

Lead the Action Platform as a platform product, collaborating with engineering, design, marketing, and sales to connect, build, and orchestrate automations across Zendesk and partner systems. Balance priorities across distributed stakeholders, define roadmaps and OKRs, and scale services to thousands of rule executions while delivering a user-centric experience.

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Zendesk
Zendesk
2 months ago

Principal Product Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 days agoStatus: Live

Job Summary

Lead the Action Platform as a platform product, collaborating with engineering, design, marketing, and sales to connect, build, and orchestrate automations across Zendesk and partner systems. Balance priorities across distributed stakeholders, define roadmaps and OKRs, and scale services to thousands of rule executions while delivering a user-centric experience.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Be a subject matter expert in this product area and work with customers to understand their needs.
  • •Be a strategic leader for this area, setting and articulating a vision and roadmap.
  • •Drive the execution of new capabilities with your engineering teams and collaborate cross-functionally with product areas, integrations, and GTM teams.
  • •Translate requirements from internal consumers and customers into platform solutions that address broad use cases.
  • •Advocate for a user-centric approach and collaborate with designers to create intuitive interfaces.

Key Requirements

  • •Bachelor’s Degree, with 5 years of Product Management experience delivering products that met business goals.
  • •Experience in customer-focused SaaS, designing and shipping full-stack solutions from front-end to back-end and APIs.
  • •Strong collaboration skills and ability to work with engineers to find the best solution to a problem.
  • •Ability to understand complex systems and balance tradeoffs between performance, cost, and user experience.
  • •Self-starter with a bias for action, and excellent verbal and written communication for diverse audiences.
Experience:SaaSPlatform
Education:Bachelor's
Skills:CommunicationCollaborationProblem-solvingStrategic thinkingCross-functional leadership
Tech Stack:APIsFull-stackSaaS

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
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