Customer Success Manager at GitLab (Netherlands, United Kingdom)

GitLab

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own a book of assigned customers and help translate pre-sales command plans into clear objectives tied to desired business outcomes. Guide customers through their journey to improve adoption, retention, and satisfaction while acting as a liaison for GitLab questions, issues, and escalations. Stay current on GitLab releases and collaborate with GitLab Support, Product Management, Engineering, Sales, and other teams to enable ongoing ROI and expansion.

Location: Netherlands, United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers to turn pre-sales command plan outcomes into actionable objectives aligned to business outcomes.
•Guide customers using knowledge of the GitLab platform, best practices, and use cases.
•Own understanding of the customer journey and guide future adoption.
•Serve as the GitLab liaison for questions, issues, or escalations, collaborating with Support, Product Management, and other teams as needed.
•Manage a book of assigned customers to increase adoption, retention, growth, and overall customer satisfaction while staying up to date on GitLab releases.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

•Understanding of Git and typical branching strategies.
•Knowledge of the software development lifecycle and development pipeline.
•Understanding of continuous integration, continuous deployment, DevSecOps, and AI.
•Prior customer success experience (or equivalent) focused on satisfaction, adoption, and retention.
•Experience partnering with customers to define and achieve business outcomes.

Skills:CommunicationOrganizationalPresentationAnalyticalProblem-solving

Languages:English

Tech Stack:GitContinuous integrationContinuous deploymentDevSecOpsAI

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Netherlands, United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with customers to turn pre-sales command plan outcomes into actionable objectives aligned to business outcomes.
•Guide customers using knowledge of the GitLab platform, best practices, and use cases.
•Own understanding of the customer journey and guide future adoption.
•Serve as the GitLab liaison for questions, issues, or escalations, collaborating with Support, Product Management, and other teams as needed.
•Manage a book of assigned customers to increase adoption, retention, growth, and overall customer satisfaction while staying up to date on GitLab releases.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveEquityLearning BudgetParental Leave

Key Requirements

•Understanding of Git and typical branching strategies.
•Knowledge of the software development lifecycle and development pipeline.
•Understanding of continuous integration, continuous deployment, DevSecOps, and AI.
•Prior customer success experience (or equivalent) focused on satisfaction, adoption, and retention.
•Experience partnering with customers to define and achieve business outcomes.

Skills:CommunicationOrganizationalPresentationAnalyticalProblem-solving

Languages:English

Tech Stack:GitContinuous integrationContinuous deploymentDevSecOpsAI

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn