Operations Manager

Openlane
Ottawa
Workplace: OnsiteFull timeUSD 77,318 - 90,000 annuallyFunction: Business OperationsExperience: 3-5 yearsSkills: ["Leadership","Process improvement","Accountability","Strategic thinking","Team building"]

Lead day-to-day operations for the Vehicle Logistics Center (VLC), including mechanical shop, detail shop, lot operations, maintenance, inspections, and security/stock-in. Partner with senior leadership to drive profitability, efficiency, safety, and consistent customer satisfaction. Manage operational teams through hiring, training, coaching, task prioritization, and quality control. Ensure auction-day readiness, accurate reporting in VTrace/AMS/GDC, and serve as escalation support for claims operations.

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FursaFursa
Openlane
Openlane
12 hours ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead day-to-day operations for the Vehicle Logistics Center (VLC), including mechanical shop, detail shop, lot operations, maintenance, inspections, and security/stock-in. Partner with senior leadership to drive profitability, efficiency, safety, and consistent customer satisfaction. Manage operational teams through hiring, training, coaching, task prioritization, and quality control. Ensure auction-day readiness, accurate reporting in VTrace/AMS/GDC, and serve as escalation support for claims operations.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Provide overall direction for VLC operations, ensuring customer expectations are exceeded while maintaining an efficient, profitable operation.
  • •Lead day-to-day operations across operational departments, including hiring, training, coaching, assigning tasks, prioritizing workload, and monitoring output quality.
  • •Ensure smooth and trouble-free operations on auction day, including vehicle staging and troubleshooting technical support needs.
  • •Maintain accurate production information and reporting in company systems (VTrace, AMS, GDC) and respond to portal/internal requests.
  • •Monitor, inspect, and enhance VLC operations to ensure compliance with corporate and industry safety standards and maintain equipment and vehicles.

Pay and Benefits

Salary: USD 77,318 - 90,000 annually
Perks:Health InsuranceDentalVision401kRrspPaid LeavePaid SickParental LeaveLife InsuranceLong-term DisabilityHsa ContributionsFsa Options

Key Requirements

  • •3–5 years of operations and management experience.
  • •Experience in automotive reconditioning and general operations.
  • •Strong business acumen with experience managing process and system development.
  • •Ability to lead teams with accountability, alignment, support, urgency for change, and results.
  • •Experience using operational tools/systems to capture and report production information.
Experience:3-5 yearsAutomotiveAutomotive reconditioning
Skills:LeadershipProcess improvementAccountabilityStrategic thinkingTeam building
Tech Stack:VTraceAMSGDCGoogle Suite

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn