Sephora

1 week ago

CRM and Loyalty Trainee (DUBAI, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Assist with CRM and loyalty activities that drive customer engagement across Sephora’s Middle East campaigns. Coordinate end-to-end reward and gifting execution across online and in-store touchpoints, support monitoring and reporting of reward performance, and liaise with cross-functional teams on assets, deadlines, and event communications (email/SMS). Contribute to campaign data preparation for CRM reporting and provide on-ground support for select store events and masterclasses.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Intern level

Key Responsibilities

•Support the end-to-end reward and gifting experience across online and in-store channels by coordinating gift activations, launches, and visibility updates.
•Assist with monitoring and reporting on reward and gifting performance and coordinate with Logistics and Store Operations on stock allocation, transfers, and follow-up.
•Coordinate communications (email and SMS) prior to deployment for loyalty events and ensure timely management of assets, information, and deadlines.
•Coordinate with Content, PR, Social, and Call Centre teams to support event execution, including social assets and event schedules.
•Collect, validate, and prepare campaign, event, and gifting data requirements for accurate CRM reporting and performance tracking.

Key Requirements

•Obsessed with putting the customer first and living Sephora’s customer mindset.
•Passionate about simplifying and improving processes and comfortable working with new systems.
•Detail-oriented, able to manage both projects and work across digital and retail channels.
•Excellent command of English (written and spoken); Arabic and/or French knowledge is beneficial.
•Data-savvy and comfortable with Excel; strong communication and teamwork skills.

Skills:Customer focusProcess improvementDetail-orientedCommunicationTeamwork

Languages:EnglishArabicFrench

Tech Stack:ExcelEmailSMS

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sephora

1 week ago

CRM and Loyalty Trainee (DUBAI, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Intern level

Key Responsibilities

•Support the end-to-end reward and gifting experience across online and in-store channels by coordinating gift activations, launches, and visibility updates.
•Assist with monitoring and reporting on reward and gifting performance and coordinate with Logistics and Store Operations on stock allocation, transfers, and follow-up.
•Coordinate communications (email and SMS) prior to deployment for loyalty events and ensure timely management of assets, information, and deadlines.
•Coordinate with Content, PR, Social, and Call Centre teams to support event execution, including social assets and event schedules.
•Collect, validate, and prepare campaign, event, and gifting data requirements for accurate CRM reporting and performance tracking.

Key Requirements

•Obsessed with putting the customer first and living Sephora’s customer mindset.
•Passionate about simplifying and improving processes and comfortable working with new systems.
•Detail-oriented, able to manage both projects and work across digital and retail channels.
•Excellent command of English (written and spoken); Arabic and/or French knowledge is beneficial.
•Data-savvy and comfortable with Excel; strong communication and teamwork skills.

Skills:Customer focusProcess improvementDetail-orientedCommunicationTeamwork

Languages:EnglishArabicFrench

Tech Stack:ExcelEmailSMS

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn