CSR / Teller - Mack-Lochmoor Grosse Pointe, MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Confidentiality","Sound judgment"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, following up, and resolving issues to support a positive customer experience. Handle daily office responsibilities and cash-handling tasks while maintaining accurate balancing records and current knowledge of retail policies. Refer customers to appropriate bankers and business partners using supported tools for tracking, and elevate risk concerns in line with the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

CSR / Teller - Mack-Lochmoor Grosse Pointe, MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, answering questions, following up, and resolving issues to support a positive customer experience. Handle daily office responsibilities and cash-handling tasks while maintaining accurate balancing records and current knowledge of retail policies. Refer customers to appropriate bankers and business partners using supported tools for tracking, and elevate risk concerns in line with the bank’s risk appetite.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by listening, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, find solutions, and maintain clear, timely correspondence.
  • •Perform daily office responsibilities and support efficient operations with the platform team.
  • •Maintain accurate cash balancing records, find and correct outages, and enlist help as needed.
  • •During customer interactions and outreach, identify needs and refer customers to bankers and business partners for consultative conversations.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to use initiative and sound judgment to resolve problems.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingConfidentialitySound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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