Manager, Project Operations - Install Quality

Sunrun
United States
Workplace: OnsiteFull timeUSD 83,776.62 - 111,702.16 annuallyFunction: Quality & Regulatory (Non-Software)Experience: 6+ yearsEducation: high_schoolSkills: ["Coaching","Talent development","Quality-focused leadership","Root-cause analysis","Cross-functional communication"]

Lead installation quality and continuous improvement across Sunrun’s installation organization by directing the Central Install Quality Review team and serving as an escalation point for critical field issues. Own the relationship between License Holders and the Install Quality team, driving root-cause analyses to reduce error rates. Modernize the Field Installation Review (FIC) app with AI, and co-develop quality training tracks for foremen and onboarding crews while auditing Channel Partners to ensure standards are met.

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Sunrun
Sunrun
3 days ago

Manager, Project Operations - Install Quality

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Last checked: 9 hours agoStatus: Live

Job Summary

Lead installation quality and continuous improvement across Sunrun’s installation organization by directing the Central Install Quality Review team and serving as an escalation point for critical field issues. Own the relationship between License Holders and the Install Quality team, driving root-cause analyses to reduce error rates. Modernize the Field Installation Review (FIC) app with AI, and co-develop quality training tracks for foremen and onboarding crews while auditing Channel Partners to ensure standards are met.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Direct the Central Install Quality Review team, fostering high performance through proactive coaching and rigorous quality standards.
  • •Serve as the trusted authority for Senior Leadership on critical field quality challenges and systemic operational failures.
  • •Drive evolution of the installation quality review framework and conduct root-cause analyses to reduce error rates across the field.
  • •Modernize the Field Installation Review (FIC) app by integrating AI and automated technologies for faster, more accurate review and actionable feedback.
  • •Co-develop targeted training programs for new foremen and onboarding crews, and oversee Channel Partners and License Holders through audits and data-driven reporting.
Travel: Low travel

Pay and Benefits

Salary: USD 83,776.62 - 111,702.16 annually

Key Requirements

  • •High School Diploma or equivalent required; Bachelor’s degree in Business, Operations, or related field preferred.
  • •6+ years of experience in sales operations, sales support, or customer support environments.
  • •Experience leading teams with coaching, talent development, and rigorous quality standards.
  • •Ability to conduct root-cause analyses and drive continuous improvement across operational processes.
  • •Comfort acting as a trusted escalation point for systemic field quality challenges.
Experience:6+ years
Education:High School
Skills:CoachingTalent developmentQuality-focused leadershipRoot-cause analysisCross-functional communication
Tech Stack:AIFIC appAutomated technologies

Company Brief

Sunrun
Provides residential solar, battery storage, and energy services that help homeowners generate and manage clean electricity. Sunrun designs, installs, finances, and maintains home solar systems and related products across the United States.
Industry: Solar Energy
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2007
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