Associate Application Support Consultant (Swedish speaking)

Unit4
Poland
Workplace: RemoteFull timePLN 86,811 - 96,652 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical skills","Problem-solving","Customer service","Time management","Teamwork","Initiative"]

Serve as the first point of contact for customers’ IT and business application questions, providing professional support to resolve cases and progress issues to completion. Investigate and document application defects, coordinate with colleagues and R&D, and manage escalations with clear updates. Ensure compliance with security, information, ISO, and company procedures, and identify process improvements that enhance customer experience.

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FursaFursa
Unit4
Unit4
18 hours ago

Associate Application Support Consultant (Swedish speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers’ IT and business application questions, providing professional support to resolve cases and progress issues to completion. Investigate and document application defects, coordinate with colleagues and R&D, and manage escalations with clear updates. Ensure compliance with security, information, ISO, and company procedures, and identify process improvements that enhance customer experience.
Location: Poland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide first-line customer support for IT and business application questions and resolve support cases.
  • •Liaise with colleagues and R&D to progress issues to conclusion and keep customers updated.
  • •Investigate, process, and document application defects passed to the Application Support team.
  • •Handle customer escalations by taking ownership of complicated issues and coordinating additional resources as needed.
  • •Comply with information and security requirements, business procedures, policies, and ISO standards; propose service process improvements.

Pay and Benefits

Salary: PLN 86,811 - 96,652 annually
Perks:Remote WorkPaid LeaveWellness Stipend

Key Requirements

  • •Provide professional, efficient customer support for IT and business application related questions.
  • •Fluent Swedish and English (verbal and written) with strong communication skills.
  • •Demonstrate analytical and problem-solving abilities to investigate and handle complex support issues.
  • •Have common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
  • •Experience in customer service is an advantage; knowledge of ServiceNow and ITIL is an asset.
Experience:IT supportCustomer service
Skills:CommunicationAnalytical skillsProblem-solvingCustomer serviceTime managementTeamworkInitiative
Languages:EnglishSwedish
Tech Stack:MicrosoftServiceNowITILISO standardsUnit4 ERP

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor