Member Insights Lead

USAA
San Antonio, Plano, Phoenix, Charlotte
Workplace: HybridFull timeUSD 127,310 - 243,340 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsEducation: bachelorsSkills: ["Leadership","Storytelling","Communication","Stakeholder management","Cross-functional collaboration"]

Lead enterprise-wide member insights research initiatives and partner with cross-functional teams to define underlying business issues and translate complex findings into actionable strategies. Plan and execute large-scale quantitative and qualitative research (surveys, usability tests, focus groups, interviews, ethnography), oversee project implementation, and advise senior leadership with data-driven recommendations. Manage vendors, ensure compliance and risk controls, and share best practices and insights across the organization.

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FursaFursa
USAA
USAA
2 days ago

Member Insights Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead enterprise-wide member insights research initiatives and partner with cross-functional teams to define underlying business issues and translate complex findings into actionable strategies. Plan and execute large-scale quantitative and qualitative research (surveys, usability tests, focus groups, interviews, ethnography), oversee project implementation, and advise senior leadership with data-driven recommendations. Manage vendors, ensure compliance and risk controls, and share best practices and insights across the organization.
Location: San Antonio, Plano, Phoenix, Charlotte
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead, facilitate, and/or collaborate with cross-functional teams and vendors on end-to-end research projects at large scale, including overseeing implementation.
  • •Direct research projects without a clear or standard path and facilitate development, design, analysis, and execution.
  • •Collaborate with cross-functional teams to identify and define underlying business issues.
  • •Formulate findings into business strategies and advise senior management through presentations to leadership.
  • •Research industry best practices and trends, share knowledge with the team, and ensure risks are identified, measured, monitored, and controlled per policies.

Pay and Benefits

Salary: USD 127,310 - 243,340 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeaveWellness StipendVolunteer Hours

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •8 years of experience in member/customer focused market research, marketing, or consulting with quantitative analytics and insight; or an advanced degree with 6 years.
  • •Project/process management experience.
  • •Demonstrated leadership experience, including leading large project efforts.
  • •Subject-matter-expert knowledge of qualitative or quantitative research methodologies, research tools, and relevant industry data sources (including Microsoft Office tools).
Experience:8+ yearsMember/customer focused market researchQuantitative analyticsQualitative research
Education:Bachelor's
Skills:LeadershipStorytellingCommunicationStakeholder managementCross-functional collaboration
Tech Stack:Microsoft OfficeArtificial IntelligenceQuantitative analyticsQualitative research

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn