Billing Support Specialist

Databento
United States
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Patient","Personable","Communication","Detail-oriented","Process ownership"]

Own the billing-related customer support queue end-to-end, serving as the primary contact for invoice, payment, accidental charges, and disputes. Walk customers through confusing charges with a calm, patient approach while using internal usage dashboards to identify discrepancies. Set up and maintain enterprise account billing in Stripe, handle disputes from intake to resolution, manage dunning communications, and support renewals and upgrades as contracts evolve.

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FursaFursa
Databento
Databento
5 days ago

Billing Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own the billing-related customer support queue end-to-end, serving as the primary contact for invoice, payment, accidental charges, and disputes. Walk customers through confusing charges with a calm, patient approach while using internal usage dashboards to identify discrepancies. Set up and maintain enterprise account billing in Stripe, handle disputes from intake to resolution, manage dunning communications, and support renewals and upgrades as contracts evolve.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact for billing inquiries, including invoices, payments, accidental charges, and disputes.
  • •Use internal usage dashboards to explain charges and identify discrepancies (e.g., duplicate requests, overages).
  • •Set up and maintain enterprise account billing in Stripe, including subscriptions, invoices, and keeping billing details current.
  • •Ensure enterprise clients are billed correctly and completely by catching and resolving discrepancies before they become disputes.
  • •Own dunning communications and manage billing disputes from intake through resolution, looping in Sales or Finance as needed.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityLife Insurance401kRemote Work

Key Requirements

  • •A genuine customer service orientation with patience and comfort getting on the phone to walk customers through billing issues.
  • •Experience resolving billing disputes, collections, or accounts receivable/payable issues.
  • •Comfort working with complex recurring billing cycles (usage-based or subscription billing a plus).
  • •Organized and detail-oriented, able to own a process end-to-end with minimal hand-holding.
  • •Experience with billing/invoicing software (e.g., Stripe, NetSuite, QuickBooks) and a bachelor’s degree.
Experience:1+ yearsFinancial servicesB2B SaaSTechnology
Education:Bachelor's
Skills:PatientPersonableCommunicationDetail-orientedProcess ownership
Languages:English
Tech Stack:StripeNetSuiteQuickBooks

Company Brief

Databento
Provides low-latency market data APIs and a standardized historical tick data marketplace for equities, futures, and options, enabling developers and firms to access, transform, and stream high-fidelity financial market data programmatically.
Industry: Data Infrastructure
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Funding: Seed
WebsiteLinkedIn