NTT

1 day ago

IT Support Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide first- and second-line onsite IT support to end-users, diagnosing and resolving issues across hardware, software, systems, and networking. Install and maintain desktop/laptop and peripheral devices, manage incidents and service requests within SLAs, and handle user account administration and access management. Support Microsoft Windows and Microsoft 365, troubleshoot LAN/WAN/Wi‑Fi/VPN connectivity, escalate complex cases, and maintain accurate incident and IT asset documentation.

Location: South Africa

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide first- and second-line technical support to end-users and support onsite IT operations at the client site.
•Diagnose and resolve hardware, software, network, and system-related issues, including routine system checks and preventive maintenance.
•Install, configure, and maintain desktop, laptop, printer, and peripheral devices.
•Manage and resolve incidents and service requests within agreed SLAs; perform user account administration and access management.
•Support Microsoft Windows and Microsoft 365, troubleshoot connectivity (LAN, WAN, Wi‑Fi, VPN), escalate complex issues, and maintain documentation of incidents, resolutions, and IT assets.

Key Requirements

•Degree in Information Technology, Computer Science, Information Systems, or a related field, or a relevant IT qualification.
•Minimum 3 years’ experience in an IT Support Engineer, Desktop Support Engineer, IT Technician, Service Desk Engineer, or similar role.
•Experience working in a client-facing environment and supporting end-users in a corporate environment.
•Strong client engagement and communication skills with a customer-centric approach.
•Ability to troubleshoot hardware, software, network, and system-related issues and manage incidents within SLAs.

Experience:3+ years

Education:Bachelor's in Information Technology, Computer Science, Information Systems (or related field)

Skills:Client engagementCommunicationCustomer-centric approachDocumentationTroubleshooting

Certifications:CompTIA A+CompTIA Network+ (N+)ITIL Foundation

Tech Stack:Microsoft WindowsMicrosoft 365LANWANWi-FiVPN

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT