Sr. Specialist Customer Experience Strategy

Delivery Hero
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Communication","Analytical thinking","Ownership","Stakeholder management","Presentation"]

Lead and deliver end-to-end customer experience (CX) programs for a high-growth environment, identifying pain points, shaping long-term CX strategy, and driving measurable impact. Combine analytics (SQL, Excel) with cross-functional collaboration to define problems, pilot solutions, scale successful programs, and share insights with leadership across markets.

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FursaFursa
Delivery Hero
Delivery Hero
6 months ago

Sr. Specialist Customer Experience Strategy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and deliver end-to-end customer experience (CX) programs for a high-growth environment, identifying pain points, shaping long-term CX strategy, and driving measurable impact. Combine analytics (SQL, Excel) with cross-functional collaboration to define problems, pilot solutions, scale successful programs, and share insights with leadership across markets.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own CX programs end-to-end: define the problem, design the solution, run pilots, roll out at scale, and iterate
  • •Develop and execute a long-term CX vision and roadmap with measurable outcomes
  • •Leverage CX data to uncover pain points using cohort analysis, funnel diagnostics, and segmentation
  • •Document program playbooks to enable repeatability across markets
  • •Collaborate with Product, Tech, Ops, and Markets to secure alignment and unblock execution

Pay and Benefits

Perks:Health InsuranceGym MembershipParental Leave

Key Requirements

  • •5+ years of experience in management consulting OR high-growth startups in customer experience, analytics, program management, or strategy roles
  • •Strong analytical skills; Proficiency in SQL & Excel
  • •High degree of ownership
  • •Experience running programs end-to-end with clear, measurable outcomes
  • •Ability to communicate complex analysis simply and persuasively
Experience:5+ yearsCustomer experienceAnalyticsStartupsManagement consulting
Skills:CommunicationAnalytical thinkingOwnershipStakeholder managementPresentation
Languages:English
Tech Stack:SQLExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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