Service Delivery Manager - Remote

Zyte
Zagreb
Workplace: RemoteFull timeEUR 55,000 - 62,000 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Cross-functional coordination","Escalation handling"]

Own end-to-end service delivery for a portfolio of enterprise clients, acting as the single point of accountability for operations, escalations, KPIs, and reliable data service outcomes. Coordinate with engineering, QA, product, infrastructure, and AM/Sales to align requirements, SLAs, change requests, and delivery timelines. Monitor pipeline performance, manage margins and profitability, and communicate operational status and risks through clear reporting.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zyte
Zyte
2 days ago

Service Delivery Manager - Remote

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Own end-to-end service delivery for a portfolio of enterprise clients, acting as the single point of accountability for operations, escalations, KPIs, and reliable data service outcomes. Coordinate with engineering, QA, product, infrastructure, and AM/Sales to align requirements, SLAs, change requests, and delivery timelines. Monitor pipeline performance, manage margins and profitability, and communicate operational status and risks through clear reporting.
Location: Zagreb
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Coordinate with development teams to ensure timely, accurate data delivery aligned with SLAs and contractual commitments.
  • •Monitor pipelines for performance, costs, and delivery schedules; identify risks or quality issues early and drive resolution.
  • •Manage the full lifecycle of change requests from scoping through delivery and billing in collaboration with AM and Sales teams.
  • •Serve as single point of contact and primary escalation point for service issues for a portfolio of enterprise accounts.
  • •Define, track, and report KPIs for data quality, delivery performance, uptime, and feed health; translate technical metrics into client-friendly language.

Pay and Benefits

Salary: EUR 55,000 - 62,000 annually
Perks:Remote Work

Key Requirements

  • •5+ years of experience in service delivery, account operations, or a similar client-facing operational role.
  • •Strong stakeholder management and communication skills, translating technical concepts into clear business language.
  • •Experience managing enterprise accounts or complex client portfolios.
  • •Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role.
  • •Commercial awareness and experience managing project efficiency and margin.
Experience:5+ years
Skills:Stakeholder managementCommunicationProblem-solvingCross-functional coordinationEscalation handling
Tech Stack:SalesforceCRMWeb scrapingData pipelines

Company Brief

Zyte
Provides web data extraction and intelligence solutions, offering a cloud-based scraping platform, managed data services, and APIs to help businesses collect, structure, and integrate web data at scale for analytics and automation.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2010
WebsiteLinkedIn