TikTok Commerce Account Manager - Consumables

TikTok
São Paulo
Full timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Negotiation","Analytical thinking","Customer service orientation","Cross-functional collaboration"]

Own relationships with top Brazilian business partners for the consumables category, launching and growing partner activity through deal negotiation and ongoing collaboration. Drive partner exposure by leveraging creators and supporting new initiatives aligned to short- and long-term plans. Monitor partner service quality (cancellation/returns, reviews) to improve conversion and satisfaction, while using data to identify pain points and prioritize solutions. Fluent English/Portuguese and strong communication are required.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 month ago

TikTok Commerce Account Manager - Consumables

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own relationships with top Brazilian business partners for the consumables category, launching and growing partner activity through deal negotiation and ongoing collaboration. Drive partner exposure by leveraging creators and supporting new initiatives aligned to short- and long-term plans. Monitor partner service quality (cancellation/returns, reviews) to improve conversion and satisfaction, while using data to identify pain points and prioritize solutions. Fluent English/Portuguese and strong communication are required.
Location: São Paulo
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and manage Brazilian business partners to start business for the consumables category.
  • •Build partner relationships, negotiate, and secure best deals based on campaigns.
  • •Help partners expand exposure by leveraging creators’ capabilities or building their own.
  • •Identify and pursue new collaborative opportunities aligned with partners’ short- and long-term development plans.
  • •Maintain partner service quality and use data to understand pain points, define business requirements, and prioritize solutions.

Key Requirements

  • •3+ years of relevant working experience and strong interpersonal skills.
  • •Excellent communication and negotiation skills, with logical and analytical thinking.
  • •Customer service orientation with experience in client-facing roles.
  • •Fluency in English and Portuguese, with ability to collaborate cross-functionally in a global environment.
  • •Preferred: experience in consumables category management or in-category management with partners/agencies/brands.
Experience:3+ yearsSocial commerceContent marketingInfluencers
Skills:CommunicationNegotiationAnalytical thinkingCustomer service orientationCross-functional collaboration
Languages:EnglishPortuguese

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn