Allianz

1 month ago

Lead-Service Management (Problem Incident)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead the Change, Incident and Problem Management (ITIL) operations for Allianz CPI, overseeing incident lifecycle, RCA and problem backlogs, coordinating with engineering and vendors, and driving continuous improvement while mentoring the team.

Location: India

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee the incident management lifecycle from detection through to resolution and closure, ensuring SLA targets are met.
•Act as the Incident Manager for Priority 1 and Priority 2 incidents, coordinating technical bridge calls and stakeholder communications.
•Ensure timely escalation to resolver groups, third-party vendors, and senior management as required.
•Produce post-incident reports for major incidents, capturing timeline, impact, resolution, and improvement actions.
•Monitor incident trends and volumes, identifying systemic issues for handoff to Problem Management.

Key Requirements

•University degree in Computer Science, Management Information Systems or related field.
•10+ years of relevant experience in IT operations with experience in Service Management.
•Experience in IT operations with Service Management and ITIL processes; knowledge of incident, change and problem management.
•PMP / PRINCE2 and ITIL Certification is preferred.
•Experience working in multinational teams and across countries and cultures; ability to work independently and drive initiatives.

Experience:10+ yearsIT operationsITILService ManagementIncident ManagementProblem Management

Education:Bachelor's

Skills:LeadershipMentoringStakeholder managementCommunicationProblem-solving

Certifications:PMPPRINCE2ITIL

Languages:English

Tech Stack:ServiceNowITILCMDBIncident managementChange management

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Allianz

1 month ago

Lead-Service Management (Problem Incident)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: India

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee the incident management lifecycle from detection through to resolution and closure, ensuring SLA targets are met.
•Act as the Incident Manager for Priority 1 and Priority 2 incidents, coordinating technical bridge calls and stakeholder communications.
•Ensure timely escalation to resolver groups, third-party vendors, and senior management as required.
•Produce post-incident reports for major incidents, capturing timeline, impact, resolution, and improvement actions.
•Monitor incident trends and volumes, identifying systemic issues for handoff to Problem Management.

Key Requirements

•University degree in Computer Science, Management Information Systems or related field.
•10+ years of relevant experience in IT operations with experience in Service Management.
•Experience in IT operations with Service Management and ITIL processes; knowledge of incident, change and problem management.
•PMP / PRINCE2 and ITIL Certification is preferred.
•Experience working in multinational teams and across countries and cultures; ability to work independently and drive initiatives.

Experience:10+ yearsIT operationsITILService ManagementIncident ManagementProblem Management

Education:Bachelor's

Skills:LeadershipMentoringStakeholder managementCommunicationProblem-solving

Certifications:PMPPRINCE2ITIL

Languages:English

Tech Stack:ServiceNowITILCMDBIncident managementChange management

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn