Customer Success Manager , Senior Manager (Technical)

Salesforce
Tokyo, Osaka
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Leadership","Problem-solving","Stakeholder management","Negotiation"]

Customer Success Manager (Technical) partners with customers to accelerate business value from Salesforce, specializing in one or more LoB, guiding org strategy and change management, and building executive relationships to drive adoption and growth across multiple Salesforce Clouds. They apply platform knowledge to customer priorities, identify risks, and collaborate with account teams to deliver measurable outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Salesforce
Salesforce
8 months ago

Customer Success Manager , Senior Manager (Technical)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Customer Success Manager (Technical) partners with customers to accelerate business value from Salesforce, specializing in one or more LoB, guiding org strategy and change management, and building executive relationships to drive adoption and growth across multiple Salesforce Clouds. They apply platform knowledge to customer priorities, identify risks, and collaborate with account teams to deliver measurable outcomes.
Location: Tokyo, Osaka
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Leverage our Customer Success Methodology and partner with customer stakeholders to understand goals, assess capabilities, and provide recommendations to accelerate business and technology objectives.
  • •Develop knowledge of the customer’s Salesforce implementation and evangelize Salesforce capabilities across all Clouds.
  • •Guide customers on org strategy, governance, and change management based on needs.
  • •Demonstrate hands-on Salesforce product knowledge by applying platform features to customer priorities and roadmap.
  • •Identify risks to achieving goals and work with the account team to build a risk mitigation plan.

Key Requirements

  • •Strong consulting skills with a proven track record as a Trusted Advisor to drive business value for customers.
  • •In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry.
  • •Ability to drive effective conversations at the C-level; facilitate difficult discussions and handle objections.
  • •Fluency in Japanese and basic English skills.
  • •Experience developing and evangelizing Salesforce capabilities across Clouds; governance and change management best practices.
Experience:CRMSaaSCloud computing
Skills:CommunicationLeadershipProblem-solvingStakeholder managementNegotiation
Languages:JapaneseEnglish
Tech Stack:SalesforceAICloudAPIsSQL

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor