FLEX Regional Software Specialist

Motorola Solutions
California
Workplace: RemoteFull timeUSD 75,000 - 95,000Function: Customer Support (Service Desk)Experience: 3+ yearsEducation: associatesSkills: ["Problem-solving","Communication","Organizational skills","Time management","Work with minimal supervision"]

Support public safety agency customers in California with Motorola FLEX CAD, RMS, Mobile, and Jail Systems deployments. Provide onsite technical support and customer service while also working remotely, troubleshooting issues to resolution, and executing system and process change requests. Serve as a liaison between customers and Motorola Technical Support teams, building strong customer relationships and collaborating with internal stakeholders to ensure high satisfaction.

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Motorola Solutions
Motorola Solutions
6 hours ago

FLEX Regional Software Specialist

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Last checked: 6 hours agoStatus: Live

Job Summary

Support public safety agency customers in California with Motorola FLEX CAD, RMS, Mobile, and Jail Systems deployments. Provide onsite technical support and customer service while also working remotely, troubleshooting issues to resolution, and executing system and process change requests. Serve as a liaison between customers and Motorola Technical Support teams, building strong customer relationships and collaborating with internal stakeholders to ensure high satisfaction.
Location: California
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide onsite technical support and customer service while also working with customers remotely.
  • •Apply best practices and technical requirements to make decisions and provide expertise.
  • •Initiate problem-solving actions and follow through to resolution; execute customer requests for system and process changes.
  • •Build relationships with customers to deliver individualized support and achieve customer satisfaction.
  • •Collaborate with the Motorola Technical Support team and act as liaison with technicians, stakeholders, and internal MSI teams for software support.
Travel: High travel

Pay and Benefits

Salary: USD 75,000 - 95,000
Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

  • •3+ years of Customer Service/Support experience.
  • •High school diploma, or an Associate's or Bachelor's degree in IT or Technology.
  • •Must be located in California and possess a valid driver's license.
  • •Must be able to obtain a background clearance as required by government customers.
  • •Willing and able to travel over 50% (to customer sites as needed).
Experience:3+ years
Education:Associate's in IT, or Technology
Skills:Problem-solvingCommunicationOrganizational skillsTime managementWork with minimal supervision
Licenses:Valid driver's license
Tech Stack:FLEXFLEX CADRMSWindowsLinux

Eligibility

Security Clearance:CJIS

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
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Glassdoor: 3.7
WebsiteLinkedIn