Business Care Partner with German

Stanley Black & Decker
Poland
Workplace: HybridFull timePLN 81,500 - 121,899 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer focus","Compliance mindset"]

Serve as the primary customer contact for a distributor within the supply chain, owning order execution through to resolution of requests and disputes. Ensure compliance with established procedures, communicate with customers via email and phone, and collaborate internally to drive customer satisfaction. Master product and catalog knowledge, coordinate with sales teams on customer issues, and take prompt action on quality problems, delays, and disruptions.

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Stanley Black & Decker
Stanley Black & Decker
4 hours ago

Business Care Partner with German

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary customer contact for a distributor within the supply chain, owning order execution through to resolution of requests and disputes. Ensure compliance with established procedures, communicate with customers via email and phone, and collaborate internally to drive customer satisfaction. Master product and catalog knowledge, coordinate with sales teams on customer issues, and take prompt action on quality problems, delays, and disruptions.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first and main customer contact for the distributor within the supply chain to execute orders until requests and disputes are resolved.
  • •Ensure compliance with procedures in all circumstances (e.g., CFIN entry, duties segregation of rules).
  • •Communicate with customers via email and phone.
  • •Collaborate internally to ensure customer satisfaction.
  • •Monitor and respond quickly to customer issues including quality problems, delays, and significant disruptions.

Pay and Benefits

Salary: PLN 81,500 - 121,899 annually
Perks:Medical CareLife InsurancePensionPaid Leave

Key Requirements

  • •Fluency in German and English is required; Polish at a communicative level is a plus.
  • •Experience in customer service roles.
  • •Knowledge of technical components.
  • •Knowledge of Microsoft Package.
  • •SAP and Salesforce knowledge is good to have.
Skills:CommunicationProblem-solvingCustomer focusCompliance mindset
Languages:GermanEnglishPolish
Tech Stack:Microsoft PackageSAPSalesforce

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website