Customer Service & Sales Team Leader - 12 Month Contract (Dublin, IE, D04Y6Y6)

Lead and coach a contact centre team delivering exceptional customer service and sales outcomes. Own team performance against metrics such as talk time, sales retention, QA targets, and customer NPS, providing feedback through performance management and coaching. Partner with HR to recruit, develop, and retain team members, manage onboarding and CPD compliance, act as an escalation point, and ensure quality and regulatory compliance.