Sutherland

3 months ago

English Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Customer Service Specialist role in Cairo delivering exceptional support, addressing inquiries, resolving issues, and maintaining high customer satisfaction in a fast-paced, onsite environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy to resolve inquiries
•Provide tailored solutions to meet customer needs
•Ensure a positive customer experience through effective communication and professional phone etiquette
•Collaborate with team to maintain high levels of customer satisfaction
•Document and track customer interactions to improve service quality

Key Requirements

•Fluency in English (B2/C1 level) is a MUST
•Strong customer service and customer support skills
•Proven ability to enhance customer satisfaction and customer experience
•Problem-solving, active listening, and attention to detail
•Experience in a customer-facing role and familiarity with CRM tools is a plus

Experience:TelecommunicationsCustomer service

Skills:CommunicationEmpathyProblem-solvingActive listeningAttention to detailCustomer service

Languages:English

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

3 months ago

English Customer Service Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Customer Service Specialist role in Cairo delivering exceptional support, addressing inquiries, resolving issues, and maintaining high customer satisfaction in a fast-paced, onsite environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customer interactions with efficiency and empathy to resolve inquiries
•Provide tailored solutions to meet customer needs
•Ensure a positive customer experience through effective communication and professional phone etiquette
•Collaborate with team to maintain high levels of customer satisfaction
•Document and track customer interactions to improve service quality

Key Requirements

•Fluency in English (B2/C1 level) is a MUST
•Strong customer service and customer support skills
•Proven ability to enhance customer satisfaction and customer experience
•Problem-solving, active listening, and attention to detail
•Experience in a customer-facing role and familiarity with CRM tools is a plus

Experience:TelecommunicationsCustomer service

Skills:CommunicationEmpathyProblem-solvingActive listeningAttention to detailCustomer service

Languages:English

Tech Stack:CRM

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor