FDH Support Leader

Eaton
Pune
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 12+ yearsEducation: high_schoolSkills: ["Executive communication","Cross-functional alignment","Managing multiple priorities","Influencing without authority","Incident leadership"]

Design, govern, and operate an end-to-end support model for Finance Data Hub products using DataOps principles. Own tiered SLAs/SLOs, support workflows, and incident response (including P1/P2 outages), coordinating across data engineering, BI/analytics, finance stakeholders, and IT. Drive post-incident remediation through runbooks and backlog integration, and improve data observability with monitoring, KPIs, and executive-level reporting to boost reliability and detection speed.

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Eaton
Eaton
3 weeks ago

FDH Support Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Design, govern, and operate an end-to-end support model for Finance Data Hub products using DataOps principles. Own tiered SLAs/SLOs, support workflows, and incident response (including P1/P2 outages), coordinating across data engineering, BI/analytics, finance stakeholders, and IT. Drive post-incident remediation through runbooks and backlog integration, and improve data observability with monitoring, KPIs, and executive-level reporting to boost reliability and detection speed.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Architect and operationalize a DataOps-aligned support framework with quality, automation, and observability.
  • •Define, negotiate, and publish tiered SLAs/SLOs for finance data products, including data freshness, reliability, and dashboard availability.
  • •Configure support queues, routing, escalation paths, and SLA clocks in partnership with IDM and ITSM teams.
  • •Serve as incident commander for critical data outages (P1/P2), coordinating cross-team response and driving post-incident remediation via backlog integration.
  • •Establish data observability and proactive operations, including monitoring, operational KPIs (e.g., MTTR/MTTD), and monthly reviews with finance leadership.

Pay and Benefits

Perks:Health InsuranceEmployee AssistanceRecognition ProgramsLearning BudgetRelocation

Key Requirements

  • •B.E./M.Tech in Electrical/Electronics/Computer Science with 12+ years of experience.
  • •5+ years working with modern data platforms such as Snowflake.
  • •Hands-on experience operating ELT/ETL pipelines, understanding data warehouse concepts, and triaging data pipeline failures.
  • •5+ years operating within an ITSM framework, including configuring/governing ServiceNow queues, workflows, and SLA policies.
  • •Experience implementing knowledge management and deflection strategies to reduce support load.
Experience:12+ yearsData platformsDataOpsITSMData engineeringFinance data
Education:High School in Electrical/Electronics/Computer Science
Skills:Executive communicationCross-functional alignmentManaging multiple prioritiesInfluencing without authorityIncident leadership
Tech Stack:SnowflakeELTETLData pipelinesData warehouseCloud data infrastructureDataOpsCI/CDData qualityData observabilityLineage trackingITSMServiceNowIDM/ITSMMonitoringAlertingSLASLOMTTRMTTD

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn