Roster Coordinator (Adelaide, South Australia, AU, 5000)

Serco
Adelaide
Full timeFunction: Executive & General ManagementSkills: ["Independent work","Communication","Stakeholder management","Analytical thinking","Attention to detail"]

Coordinate workforce rosters in Serco’s Operational Support Centre by managing staff allocation and roster changes across multiple sites. Ensure roster updates are accurate and timely, backfill vacancies, and train teams on workforce management tools. Spend time analyzing performance data, triaging phone queries, and resolving system-related issues while collaborating with stakeholders to drive real-time improvements.

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FursaFursa
Serco
Serco
8 hours ago

Roster Coordinator (Adelaide, South Australia, AU, 5000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Coordinate workforce rosters in Serco’s Operational Support Centre by managing staff allocation and roster changes across multiple sites. Ensure roster updates are accurate and timely, backfill vacancies, and train teams on workforce management tools. Spend time analyzing performance data, triaging phone queries, and resolving system-related issues while collaborating with stakeholders to drive real-time improvements.
Location: Adelaide
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Manage staff allocation and roster changes across multiple sites.
  • •Ensure roster updates are accurate, timely, and aligned with operational needs.
  • •Backfill vacancies and train team members on workforce management tools.
  • •Analyze performance and identify trends with stakeholders to drive improvements.
  • •Triaging and resolving phone queries related to workforce management systems and central support.

Key Requirements

  • •Experience in workforce management or roster coordination (desirable).
  • •Ability to work independently and respond quickly in a dynamic environment.
  • •Strong analytical skills to make real-time, data-informed decisions.
  • •Excellent communication skills and confidence engaging diverse stakeholders.
  • •Strong attention to detail and commitment to accuracy.
Skills:Independent workCommunicationStakeholder managementAnalytical thinkingAttention to detail
Tech Stack:ServiceNowGenesysUKGT2W

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn