Principal Value Engineer

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 7+ yearsSkills: ["Communication","Presentation","Cross-functional influence","Self-starter","Comfort with ambiguity"]

Bridge tech and business strategy by running value discovery and financial modeling (ROI/TCO, payback, risk mitigation) for enterprise CX investments. Create and deliver C-suite pitch decks and business cases, partner with SEs/AEs/AMs on high-priority deals, and capture benchmarking metrics to prove value post-sale. Enable the broader Sales and SE organizations with discovery frameworks, value engineering assets, and ROI calculators across early deal stages.

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FursaFursa
Freshworks
Freshworks
5 days ago

Principal Value Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Bridge tech and business strategy by running value discovery and financial modeling (ROI/TCO, payback, risk mitigation) for enterprise CX investments. Create and deliver C-suite pitch decks and business cases, partner with SEs/AEs/AMs on high-priority deals, and capture benchmarking metrics to prove value post-sale. Enable the broader Sales and SE organizations with discovery frameworks, value engineering assets, and ROI calculators across early deal stages.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Run deep value discovery and gap analysis sessions to identify pain points and baseline metrics.
  • •Build custom financial models (ROI, TCO, payback period, risk mitigation) to justify major CX investments.
  • •Create and deliver tailored pitch decks and business cases for C-suite buyers with SEs/AEs/AMs.
  • •Enable Sales and SE organizations on value engineering assets, discovery frameworks, and ROI calculators in early deals.
  • •Partner with Customer Success to benchmark customer/industry metrics and prove ROI post-sale while collaborating with enterprise deal teams.

Key Requirements

  • •7+ years of relevant experience in Value Engineering, Presales Value Consulting, or Management Consulting in SaaS.
  • •Strong financial modeling skills to build and defend ROI/TCO models from scratch.
  • •Solid understanding of enterprise software, with prior experience in CRM, Customer Service, or ITSM solutions a plus.
  • •Exceptional executive communication and presentation skills for frequent C-level interaction.
  • •Ability to drive enablement and influence cross-functionally across Sales, Solution Engineering, Product, and Enablement.
Experience:7+ yearsSaaSEnterprise softwareCRMCustomer serviceITSM
Skills:CommunicationPresentationCross-functional influenceSelf-starterComfort with ambiguity
Languages:English (US)
Tech Stack:ROITCOPayback periodRisk mitigationCRMCustomer ServiceITSM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor