Client Services Representative

Interactive Brokers Group
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Client service","Troubleshooting","Problem-resolution","Communication","Analytical thinking"]

Serve as a liaison between Interactive Brokers and its retail and professional clients, handling inquiries, concerns, and complaints via telephone, email, and online chat. You’ll manage a wide range of client issues, help identify and analyze complex problems, escalate when needed, and provide a high-value client experience. The role requires strong analytical skills and hands-on knowledge of financial markets and multi-asset products.

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Interactive Brokers Group
Interactive Brokers Group
4 months ago

Client Services Representative

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Last checked: 3 days agoStatus: Live

Job Summary

Serve as a liaison between Interactive Brokers and its retail and professional clients, handling inquiries, concerns, and complaints via telephone, email, and online chat. You’ll manage a wide range of client issues, help identify and analyze complex problems, escalate when needed, and provide a high-value client experience. The role requires strong analytical skills and hands-on knowledge of financial markets and multi-asset products.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to client inquiries, concerns, and complaints via telephone, email, and online chat to resolve issues in line with policies and procedures.
  • •Manage a wide range of client issues on a daily basis while focusing on timely resolution.
  • •Identify, analyze, and escalate complex issues as needed.
  • •Provide excellent troubleshooting and problem-resolution to ensure a mutually satisfactory outcome.
  • •Assume responsibility for identifying client needs and delivering a high-value client experience.

Pay and Benefits

Perks:Annual BonusEquityInsurance BenefitsAnnual LeaveHybrid Work

Key Requirements

  • •Bachelor’s degree.
  • •Native Japanese and business-level English oral and written communication.
  • •Excellent analytical skills and ability to identify, analyze, and escalate complex issues.
  • •Good understanding of financial markets.
  • •Hands-on experience across multi asset classes including equity, derivatives, futures, and options.
Experience:Financial marketsMulti-asset tradingBroker-dealers
Education:Bachelor's
Skills:Client serviceTroubleshootingProblem-resolutionCommunicationAnalytical thinking
Languages:JapaneseEnglish
Tech Stack:TelephoneEmailOnline chat

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn