Customer Service Representative (Full Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Public relations","Computer skills","Organization","Work under pressure"]

Provide professional customer service in the Bank’s Customer Service Center by answering inbound calls, resolving customer questions and problems, and performing key account service functions. You’ll assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards while meeting call quality goals, handling complaints appropriately, and maintaining customer information privacy.

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Prosperity Bancshares
Prosperity Bancshares
2 hours ago

Customer Service Representative (Full Time) - Lubbock

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Provide professional customer service in the Bank’s Customer Service Center by answering inbound calls, resolving customer questions and problems, and performing key account service functions. You’ll assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards while meeting call quality goals, handling complaints appropriately, and maintaining customer information privacy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer customer calls and provide excellent, professional customer service while resolving questions and problems.
  • •Perform financial service functions including opening/closing accounts, renewing time deposit accounts, and assisting with account inquiries and maintenance.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Handle complaints professionally and present/explain bank products and services to support customers’ financial needs.
  • •Maintain call quality goals, uphold the bank’s professional reputation, and follow policies and security procedures (including privacy of customer information).

Key Requirements

  • •Associate degree or two years of related experience/training (or equivalent combination of education and experience).
  • •1 year of customer service experience.
  • •Preferred knowledge of the bank’s products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Strong computer skills, organization, and ability to work well under pressure (including overtime as needed).
Education:Associate's
Skills:CommunicationPublic relationsComputer skillsOrganizationWork under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn