Manager, Customer Success (Bellevue, WA / Chicago, IL)

LogicGate
Bellevue, Chicago
Workplace: HybridFull timeUSD 115,000 - 140,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Coaching","Stakeholder management","Communication","Performance management"]

Lead and coach a team of Customer Success Managers supporting enterprise customers across the US and UK. Own retention, renewal, and expansion outcomes, manage forecasting visibility, and step in as the escalation point for complex account situations. Drive process and playbook improvements for customer retention, cascade OKR targets, and partner with Sales, Implementation Services, and Product to eliminate handoff friction. Advocate AI adoption using Risk Cloud to maximize customer value.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
LogicGate
LogicGate
1 day ago

Manager, Customer Success (Bellevue, WA / Chicago, IL)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 57 minutes agoStatus: Live

Job Summary

Lead and coach a team of Customer Success Managers supporting enterprise customers across the US and UK. Own retention, renewal, and expansion outcomes, manage forecasting visibility, and step in as the escalation point for complex account situations. Drive process and playbook improvements for customer retention, cascade OKR targets, and partner with Sales, Implementation Services, and Product to eliminate handoff friction. Advocate AI adoption using Risk Cloud to maximize customer value.
Location: Bellevue, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop a team of Customer Success Managers across the US and UK, driving career growth and performance management.
  • •Own renewal, retention, and expansion performance metrics; maintain visibility into the team’s book of business and support proactive save activities for at-risk accounts.
  • •Serve as the escalation point for complex customer issues and support leadership presence for multi-threaded enterprise accounts.
  • •Develop and scale customer success standards, operational playbooks, and retention strategies to continuously improve the department.
  • •Partner cross-functionally with Sales, Implementation Services, and Product; deliver Executive Business Reviews and advocate AI adoption using Risk Cloud.
Travel: Extensive travel

Pay and Benefits

Salary: USD 115,000 - 140,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid Leave

Key Requirements

  • •5+ years of experience in customer success, account management, or enterprise client-facing work in B2B SaaS.
  • •2+ years of formal people management or team leadership experience with accountability for retention, forecasting, and coaching outcomes.
  • •Experience working in a configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners.
  • •Demonstrated ability to develop individual contributors through regular feedback, career pathing, and performance management.
  • •Exceptional communication and presentation skills with the ability to collaborate cross-functionally to manage multi-stakeholder enterprise risks.
Experience:B2B SaaSEnterprise
Skills:LeadershipCoachingStakeholder managementCommunicationPerformance management
Tech Stack:Risk CloudSalesforcePlanhatLatticeGoogle suiteSlackLinkedIn Learning

Company Brief

LogicGate
Provides a cloud-native governance, risk, and compliance (GRC) platform that helps organizations automate risk management, streamline compliance workflows, and centralize controls and reporting to improve decision-making and reduce operational risk.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Chicago, United States
Founded: 2013
WebsiteLinkedIn