Gruppenleitung Kundenteam Unfall Kriens - Leistungen Personenversicherungen (m/w/d) (Luzern, CH)

Zurich Insurance
Switzerland
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Customer orientation","Communication","Problem-solving","Priority setting"]

Lead a team of around 12 claims specialists handling accident benefits for the persons insurance line at Zurich Switzerland. Oversee recruiting, onboarding, and development discussions, and collaborate with subject-matter owners and the Deutschschweiz leadership team to improve processes and customer-oriented, efficient service delivery. Drive continuous improvement and innovation, while ensuring strong internal and external partner coordination and professional accident claims handling.

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Zurich Insurance
Zurich Insurance
1 day ago

Gruppenleitung Kundenteam Unfall Kriens - Leistungen Personenversicherungen (m/w/d) (Luzern, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a team of around 12 claims specialists handling accident benefits for the persons insurance line at Zurich Switzerland. Oversee recruiting, onboarding, and development discussions, and collaborate with subject-matter owners and the Deutschschweiz leadership team to improve processes and customer-oriented, efficient service delivery. Drive continuous improvement and innovation, while ensuring strong internal and external partner coordination and professional accident claims handling.
Location: Switzerland
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team of around 12 accident claims specialists and support their professional and personal development.
  • •Own the people process from recruiting and onboarding through performance and development discussions.
  • •Work closely with subject-matter owners and the leadership team of the Deutschschweiz region to improve collaboration and working methods.
  • •Coordinate with internal and external partners and develop suitable solutions for customers.
  • •Continuously develop your area and actively shape changes and innovations.

Key Requirements

  • •Several years of insurance experience, with solid knowledge of accident claims handling.
  • •Proven experience in leading and developing employees or in a comparable professional leadership role.
  • •Understanding of technical and digital developments, with confident handling of IT topics.
  • •Strong customer and service orientation with clear, appreciative communication.
  • •Structured, independent, solutions-oriented working style with the ability to prioritize in demanding situations.
Experience:InsuranceClaims
Skills:LeadershipCustomer orientationCommunicationProblem-solvingPriority setting
Tech Stack:IT

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn