Client Application Support BB 1

Global Payments
Philippines
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving"]

Provides frontline technical customer support for POS-related issues via phone, email, chat or SMS. Uses databases to choose processing methods, explains solutions to clients, and maintains accurate records. Builds product knowledge through ongoing training and adheres to prescribed procedures while assisting merchants and clients with payments systems.

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FursaFursa
Global Payments
Global Payments
4 months ago

Client Application Support BB 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provides frontline technical customer support for POS-related issues via phone, email, chat or SMS. Uses databases to choose processing methods, explains solutions to clients, and maintains accurate records. Builds product knowledge through ongoing training and adheres to prescribed procedures while assisting merchants and clients with payments systems.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes.
  • •Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  • •Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
  • •Maintains an accurate and complete record of all inquiries and problems handled.
  • •Operates a personal computer, mainframe, software packages and front end programs related to the client.

Key Requirements

  • •High School Diploma or Equivalent
  • •Typically No Relevant Experience Required
  • •Typically Minimum 2 Years Relevant Exp
  • •Previous customer service experience
  • •Ability to understand payments industry knowledge
Experience:Payments
Education:High School
Skills:Customer serviceCommunicationProblem-solving
Languages:English

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn