Customer Experience - Dental Lab Technician (Mexico)

Dandy
Mexico
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Empathy","Relationship building","Independent judgment"]

Provide real-time technical support to Spanish-speaking clinicians in Mexico, troubleshooting workflows and clarifying processes via phone, chat, and video. Collaborate with doctors on treatment plan review—guiding case prep, patient scanning, and design modifications to improve aesthetic and functional outcomes. Serve as a local expert for Mexican market needs and translate clinical feedback between clinicians and Dandy lab teams for quality results.

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Dandy
Dandy
2 days ago

Customer Experience - Dental Lab Technician (Mexico)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide real-time technical support to Spanish-speaking clinicians in Mexico, troubleshooting workflows and clarifying processes via phone, chat, and video. Collaborate with doctors on treatment plan review—guiding case prep, patient scanning, and design modifications to improve aesthetic and functional outcomes. Serve as a local expert for Mexican market needs and translate clinical feedback between clinicians and Dandy lab teams for quality results.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with doctors in real time to review and refine case designs for optimal patient outcomes.
  • •Provide live clinical technical support to Spanish-speaking clinicians via phone, chat, and video.
  • •Adapt guidance as a trusted local expert for doctors in Mexico, aligning with local clinical practices and workflows.
  • •Act as a liaison between clinicians and Dandy lab teams, translating clinical feedback into production outcomes.
  • •Troubleshoot issues quickly and deliver an exceptional customer experience while maintaining quality standards and deadlines.

Pay and Benefits

Perks:Health InsuranceDentalParental LeavePaid LeaveRetirement Savings

Key Requirements

  • •Full professional fluency in Spanish and English, written and spoken.
  • •3+ years of experience as a dental lab technician.
  • •2+ years of experience in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
  • •Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
  • •Ability to provide empathetic, customer-facing technical support and manage complex, real-time conversations; based in Mexico with reliable internet.
Experience:DentalDigital dentistryDental CAD/CAMClinician support
Skills:CommunicationProblem-solvingEmpathyRelationship buildingIndependent judgment
Languages:SpanishEnglish
Tech Stack:3ShapeCAD/CAMImplantCrown & BridgeScan bodies

Company Brief

Dandy
Dandy is a fully digital dental lab that provides intraoral scanners, chairside software, real-time clinical support, and AI‑accelerated manufacturing to streamline prosthetic workflows and improve patient outcomes for dental practices and DSOs.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Seed
Headquarters: New York, United States
Founded: 2016
Glassdoor
Glassdoor: 3.4
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