Tier3 Senior Audio Visual Support Engineer

Avi-spl
New York
Workplace: OnsiteFull timeUSD 39.42 - 50 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Communication","Advanced troubleshooting","Technical support","Escalation","Event readiness"]

Provide Tier 3, white-glove onsite technical support for executive meetings and live productions in mission-critical collaboration spaces. Operate and maintain an Executive Conference Center, including preventative maintenance and daily readiness. Troubleshoot complex AV, networking, control, and signal flow issues as the primary escalation point, and assist with pre-event testing, rehearsals, onsite support, and post-event validation while coordinating with AV Engineering, IT, and event stakeholders.

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Avi-spl
Avi-spl
4 days ago

Tier3 Senior Audio Visual Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide Tier 3, white-glove onsite technical support for executive meetings and live productions in mission-critical collaboration spaces. Operate and maintain an Executive Conference Center, including preventative maintenance and daily readiness. Troubleshoot complex AV, networking, control, and signal flow issues as the primary escalation point, and assist with pre-event testing, rehearsals, onsite support, and post-event validation while coordinating with AV Engineering, IT, and event stakeholders.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 3 AV technical support for executive meetings, client events, town halls, and hybrid productions.
  • •Support production-grade AV systems including audio mixers, video switchers, PTZ cameras, Q-SYS control/DSP, Dante audio, NDI, IPTV, and AV-over-IP systems.
  • •Own daily operation, readiness, and preventative maintenance of the Executive Conference Center and related multi-purpose spaces.
  • •Perform advanced troubleshooting across AV hardware, control systems, networking, and audio/video signal distribution as the primary escalation point.
  • •Assist with pre-event testing, technical rehearsals, onsite event support, and post-event system validation, coordinating with internal teams and vendors.
Travel: Low travel

Pay and Benefits

Salary: USD 39.42 - 50 hourly
Perks:VisionDentalPaid HolidaysSick DaysPersonal DaysTraining

Key Requirements

  • •3-5 years of professional AV experience supporting enterprise conference centers, executive environments, or live production spaces.
  • •Strong experience with Zoom Rooms, Q-SYS, Dante, NDI, digital audio consoles, video switchers, PTZ camera systems, IPTV, and enterprise AV networking.
  • •Advanced troubleshooting skills across AV hardware, control systems, networking, and signal distribution.
  • •Ability to communicate effectively while supporting executive leadership and high-profile events in a fast-paced environment.
  • •Preferred: AVIXA CTS-I/CTS-D, Q-SYS Level 2, Dante Certification, Zoom Rooms Certification, and familiarity with sedna platform and DvLED walls.
Experience:3-5 yearsEnterprise AVLive productionConference centers
Skills:CommunicationAdvanced troubleshootingTechnical supportEscalationEvent readiness
Certifications:AVIXA CTS-I/CTS-DQ-SYS Level 2Dante CertificationZoom Rooms CertificationLogitech certificationShure certificationCrestron certification
Tech Stack:Zoom RoomsQ-SYSDanteNDIAudio mixersVideo switchersPTZ camerasQ-SYS DSP/controlDigital audio consolesIPTVAV-over-IPSignal flowFirmwareInventorySednaDvLED wall

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn