Senior Value Engineer

Freshworks
London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Problem-solving","Collaboration","Analytical thinking"]

Partner with sales account teams to lead value discovery and build defendable, quantified business cases for mid-to-large ITSM/ITAM/ITOM and Freddy AI deals. Create rigorous financial models (cost-benefit, ROI, TCO, competitive value), present them to technical buyers through CFO/CIO audiences, and refine value engineering frameworks. Collaborate cross-functionally with sales, product, marketing, and customer success while working hybrid in London with occasional customer travel.

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Freshworks
Freshworks
9 hours ago

Senior Value Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Partner with sales account teams to lead value discovery and build defendable, quantified business cases for mid-to-large ITSM/ITAM/ITOM and Freddy AI deals. Create rigorous financial models (cost-benefit, ROI, TCO, competitive value), present them to technical buyers through CFO/CIO audiences, and refine value engineering frameworks. Collaborate cross-functionally with sales, product, marketing, and customer success while working hybrid in London with occasional customer travel.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead value discovery sessions to uncover prospects’ and customers’ objectives and pain points and build a quantified business value picture.
  • •Build detailed financial models (cost-benefit, ROI, competitive differentiation) that withstand finance and technical scrutiny.
  • •Craft and deliver value presentations to technical buyers and C-suite executives.
  • •Continuously improve value engineering methodology, discovery frameworks, and tools for an evolving ITSM/ITAM/ITOM/AI landscape.
  • •Partner with sales, product management, marketing, and customer success to shape tailored value propositions for different customer segments and industries.
Travel: Low travel

Key Requirements

  • •5+ years in value engineering, management consulting, financial analysis, equity research, or a related discipline within SaaS or technology.
  • •Strong discovery instincts to ask the right questions, synthesize information, and identify real business drivers.
  • •Confidence designing value propositions and modeling multiple scenarios against customer goals.
  • •Experience with ROI/TCO modeling, value discovery frameworks, or competitive value frameworks.
  • •Exceptional communication skills to explain complex models to skeptical executives and hold your ground during pushback.
Experience:5+ yearsSaaSTechnologyITSMITAMITOMAI
Skills:CommunicationStakeholder managementProblem-solvingCollaborationAnalytical thinking
Languages:English

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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