Product (Customer) Support Specialist

Commure
Dhaka
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: bachelorsSkills: ["Communication","Analytical","Problem-solving","Attention to detail","Ownership"]

Frontline product and technical support specialist for multiple Commure products, diagnosing and resolving issues, triaging root causes, and collaborating with Engineering, Product, and Operations to improve the ambient healthcare platform. Document incidents, contribute to knowledge bases, and support new launches. Hybrid/night shifts to align with US time zones; healthcare SaaS environment with a strong emphasis on customer empathy and data-driven improvements.

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Commure
Commure
7 months ago

Product (Customer) Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Frontline product and technical support specialist for multiple Commure products, diagnosing and resolving issues, triaging root causes, and collaborating with Engineering, Product, and Operations to improve the ambient healthcare platform. Document incidents, contribute to knowledge bases, and support new launches. Hybrid/night shifts to align with US time zones; healthcare SaaS environment with a strong emphasis on customer empathy and data-driven improvements.
Location: Dhaka
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for Commure users across multiple product lines, providing timely, empathetic, and effective support.
  • •Diagnose, troubleshoot, and resolve issues spanning software applications, mobile, network connectivity, and EHR integrations.
  • •Leverage logs, monitoring tools, and diagnostic procedures to conduct root-cause analyses and implement fixes or coordinate escalations.
  • •Maintain cross-functional communication with Operations, Engineering, Product, and Global IT to ensure issue visibility, escalation, and follow-through.
  • •Document incidents, insights, and solutions in Zendesk, Click Up, Retool, and internal dashboards to enable data-driven decision-making.

Key Requirements

  • •0–2 years of experience in technical, customer, or product support (preferably in SaaS or technology environments).
  • •Proven ability to learn complex concepts quickly and apply structured troubleshooting.
  • •Excellent verbal and written communication in English; able to articulate complex concepts clearly and empathetically.
  • •Strong analytical and multi-tasking skills, with attention to process compliance and detail.
  • •Bachelor’s or Master’s degree in any discipline from a recognized institution.
Experience:0HealthcareSaaS
Education:Bachelor's
Skills:CommunicationAnalyticalProblem-solvingAttention to detailOwnership
Languages:English
Tech Stack:ZendeskClick UpRetoolEHR

Company Brief

Commure
Builds an AI-powered healthcare platform that automates clinical documentation, revenue cycle management, staff safety, and care coordination for hospitals and health systems, integrating with EHRs to reduce administrative burden and improve clinical and financial outcomes.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Mountain View, United States
Founded: 2017
Glassdoor
Glassdoor: 3.9
WebsiteLinkedInGlassdoor