Thales

6 days ago

Customer Service Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Ensure reliable cloud service delivery from the customer’s perspective by managing incidents and service requests within SLA, escalating unresolved issues to SRE/Engineering, and keeping customers informed. Improve service quality and adoption through feedback loops with Product Owner and SRE, maintain service level indicators and dashboards, and create work instructions, knowledge articles, and webinars. Provide 365x24x7 on-call support for L1 escalation and drive root cause analysis and improvement requests.

Location: Prague

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage incidents and service requests within SLA, tracking SLA and acting on deviations.
•Escalate unresolved incidents/service requests to SRE or Engineering (L3).
•Communicate regularly with customers on incident/service request updates.
•Create work instructions/incident response plans and automate work instructions based on alerts.
•Lead root cause analysis, participate in post-mortems, translate internal to external RCA, and raise product/service improvement requests.

Key Requirements

•Bachelor’s degree in Computer Science, Software Engineering, or equivalent degree.
•Intermediate-Advanced English fluency.
•At least 5 years of experience as CRE/SRE.
•Mandatory experience with cloud environments like AWS or GCP.
•Experience with Linux and IT security principles (PKI), plus database/SQL knowledge and front-end technologies (Angular/JavaScript/CSS, etc.).

Experience:5+ years

Education:Bachelor's

Skills:Team playerOwnershipAttention to detailVerbal communicationWritten communication

Languages:English

Tech Stack:AWSGCPJavaMongo DBSQLMS-SQL ServerOracleAngularJavaScriptXAMLCSSBootstrapMaterial DesignLinuxPKIShell scriptingPythonTerraformSplunkConfluence

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

6 days ago

Customer Service Reliability Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Prague

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Manage incidents and service requests within SLA, tracking SLA and acting on deviations.
•Escalate unresolved incidents/service requests to SRE or Engineering (L3).
•Communicate regularly with customers on incident/service request updates.
•Create work instructions/incident response plans and automate work instructions based on alerts.
•Lead root cause analysis, participate in post-mortems, translate internal to external RCA, and raise product/service improvement requests.

Key Requirements

•Bachelor’s degree in Computer Science, Software Engineering, or equivalent degree.
•Intermediate-Advanced English fluency.
•At least 5 years of experience as CRE/SRE.
•Mandatory experience with cloud environments like AWS or GCP.
•Experience with Linux and IT security principles (PKI), plus database/SQL knowledge and front-end technologies (Angular/JavaScript/CSS, etc.).

Experience:5+ years

Education:Bachelor's

Skills:Team playerOwnershipAttention to detailVerbal communicationWritten communication

Languages:English

Tech Stack:AWSGCPJavaMongo DBSQLMS-SQL ServerOracleAngularJavaScriptXAMLCSSBootstrapMaterial DesignLinuxPKIShell scriptingPythonTerraformSplunkConfluence

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn