Specialist-Cloud & Infra Operations

Birlasoft
Noida
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureSkills: ["Verbal communication","Customer handling","Team player"]

Provide L1/L2 support for Windows services and IT service desk operations, including queue monitoring, incident/ticket creation, and ITIL-based handling. Support code promotion and migration, assist with autosys scheduling/administration using CA WLA or BMC Control-M (Helix), and help administer cloud-based infrastructure (IaaS) with awareness of underlying environments. Manage Active Directory tasks and support US customer requests over the phone with strong English communication.

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FursaFursa
Birlasoft
Birlasoft
1 day ago

Specialist-Cloud & Infra Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide L1/L2 support for Windows services and IT service desk operations, including queue monitoring, incident/ticket creation, and ITIL-based handling. Support code promotion and migration, assist with autosys scheduling/administration using CA WLA or BMC Control-M (Helix), and help administer cloud-based infrastructure (IaaS) with awareness of underlying environments. Manage Active Directory tasks and support US customer requests over the phone with strong English communication.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Provide L1 & L2 server support for Windows service starts, stops, and restarts.
  • •Handle L2 IT ServiceDesk support, including queue monitoring and incident creation/handling via ITIL ticketing tools.
  • •Support desktop support activities.
  • •Perform code promotion and migration for DLL and Class files.
  • •Assist with Autosys tool scheduling administration (CA WLA or BMC Control-M/Helix) and provide IaaS infrastructure support awareness, along with Active Directory management.

Key Requirements

  • •Excellent verbal communication skills in English and experience handling US customers over the phone.
  • •Desktop support and ITIL framework knowledge for L1/L2 service delivery and ticket handling.
  • •Ability to perform L1 & L2 server support for Windows service starts, stops, and restarts.
  • •L2 IT ServiceDesk support including queue monitoring and incident creation/handling using ITIL-based ticketing tools.
  • •Basic Java scripting knowledge and experience supporting code promotion/migration (DLL & Class files) plus Autosys scheduling administration (CA WLA or BMC Control-M/Helix).
Skills:Verbal communicationCustomer handlingTeam player
Languages:English
Tech Stack:EnglishITILJavaActive DirectoryWindows servicesDLLClass filesAutosysCA WLABMC Control-MHelixIaaS

Company Brief

Birlasoft
Birlasoft is a global IT services and digital solutions provider delivering consulting, enterprise applications, cloud, and infrastructure services to enterprises across industries, helping accelerate digital transformation and business modernization.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Noida, India
WebsiteLinkedIn