Engagement Manager – AI Transformation & Delivery

Capco
Warsaw
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsSkills: ["Delivery leadership","Structured thinking","Stakeholder management","Communication","Presentation skills"]

Lead delivery of a strategic banking innovation program within Capco’s AI Delivery Team, taking end-to-end accountability from governance to milestones and a clear roadmap. Partner across business, technology, and senior stakeholders to translate complex topics into actionable decisions and management-level updates. Define methodology to identify and prioritize AI use cases, shape an aligned operating model, and ensure responsible AI delivery with human-in-the-loop governance and escalation.

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Capco
Capco
2 days ago

Engagement Manager – AI Transformation & Delivery

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Job Summary

Lead delivery of a strategic banking innovation program within Capco’s AI Delivery Team, taking end-to-end accountability from governance to milestones and a clear roadmap. Partner across business, technology, and senior stakeholders to translate complex topics into actionable decisions and management-level updates. Define methodology to identify and prioritize AI use cases, shape an aligned operating model, and ensure responsible AI delivery with human-in-the-loop governance and escalation.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Take overall accountability for project delivery, establishing governance, delivery disciplines, milestones, and engagement ownership.
  • •Lead senior stakeholder engagement and decision management, translating complex topics into clear recommendations using approved AI-enabled workflows where appropriate.
  • •Define and embed a structured methodology to identify, assess, prioritise, and progress AI use cases from opportunity through implementation.
  • •Shape the target operating model and delivery roadmap, aligning business, technology, governance, and organisational considerations.
  • •Develop management presentations communicating progress, decisions, risks, dependencies, and recommendations to senior client stakeholders.

Key Requirements

  • •Strong experience leading complex transformation, innovation, or technology-enabled programmes in banking or financial services.
  • •Demonstrated end-to-end accountability for delivery, including governance, stakeholder management, roadmaps, and senior-level decision-making.
  • •Experience delivering AI-related initiatives (AI transformation, Generative AI, Agentic AI, or other AI-enabled solutions), preferably in banking or other regulated financial services.
  • •Ability to structure ambiguous business challenges, develop practical operating models, and translate strategic objectives into executable delivery plans.
  • •Understanding of responsible AI delivery, including human-in-the-loop judgement, guardrails, review/auditability, and escalation pathways.
Experience:BankingFinancial servicesAI transformationGenerative AIRegulated environments
Skills:Delivery leadershipStructured thinkingStakeholder managementCommunicationPresentation skills
Languages:English
Tech Stack:AIGenerative AIAgentic AI

Company Brief

Capco
Global management and technology consultancy specializing in financial services. Capco advises banks, insurers, and capital markets firms on digital transformation, risk and compliance, technology implementation, and operational improvement, combining industry expertise with advisory and engineering capabilities.
Industry: Management Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1998
Glassdoor
Glassdoor: 3.7
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