Sonova

4 weeks ago

Client Care Performance Coach (Brisbane, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Experienced Client Care professional with coaching and mentoring expertise to support and develop Client Care teams across the region. Provide guidance on policies and protocols, collaborate with clinic leadership, drive continuous improvement, and oversee training, performance management, and operational excellence across multiple clinics.

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Mentor and coach Client Care team members across the clinic network.
•Provide induction and training to new Client Care team members.
•Ensure Client Care Policies and Protocols are consistently implemented across all clinics.
•Support Senior Clinicians in Charge with advice on Client Care performance and operational excellence.
•Identify performance improvements and develop pragmatic implementation plans.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveLearning BudgetDiscountsEapWellness Stipend

Key Requirements

•Extensive experience in Client Care or administration, ideally across multiple locations.
•Demonstrated experience training, coaching and mentoring staff.
•Advanced organisational, prioritisation and time management skills.
•Ability to work effectively in high volume, varied workload environments with good judgement.
•Strong analytical and problem-solving skills.

Experience:Healthcare

Skills:CommunicationLeadershipProblem-solvingTime managementAnalytical thinking

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

4 weeks ago

Client Care Performance Coach (Brisbane, Australia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Mentor and coach Client Care team members across the clinic network.
•Provide induction and training to new Client Care team members.
•Ensure Client Care Policies and Protocols are consistently implemented across all clinics.
•Support Senior Clinicians in Charge with advice on Client Care performance and operational excellence.
•Identify performance improvements and develop pragmatic implementation plans.

Travel: Low travel

Pay and Benefits

Perks:Paid LeaveLearning BudgetDiscountsEapWellness Stipend

Key Requirements

•Extensive experience in Client Care or administration, ideally across multiple locations.
•Demonstrated experience training, coaching and mentoring staff.
•Advanced organisational, prioritisation and time management skills.
•Ability to work effectively in high volume, varied workload environments with good judgement.
•Strong analytical and problem-solving skills.

Experience:Healthcare

Skills:CommunicationLeadershipProblem-solvingTime managementAnalytical thinking

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website