Xsolla

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own end-to-end customer success for a portfolio of mobile-focused gaming clients. Serve as the primary executive point of contact, run discovery sessions, and translate customer goals into tailored growth plans. Drive product adoption, conduct business reviews using KPI insights, manage risks and escalations, and coordinate cross-functional delivery with product, engineering, sales, and support to drive measurable revenue growth.

Location: London, Lisbon, Berlin, France, Barcelona

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and nurture strategic relationships with gaming clients, serving as their trusted advisor and primary executive point of contact.
•Understand partner business goals via discovery sessions and continuous dialogue to align solutions to accelerate success.
•Conduct business reviews to assess partner health, review KPIs, and surface actionable strategic insights.
•Manage risk and escalations by identifying friction points early, driving swift internal action, and resolving issues professionally.
•Drive revenue growth through upsell and expansion opportunities, translating customer success metrics into recommendations at senior leadership level.

Travel: Low travel

Key Requirements

•3+ years in Customer Success, Account Management, or related client-facing roles managing high-value accounts.
•Experience working with mobile studios, including monetisation models, UA economics, live ops, and mobile platform ecosystems.
•Proactive, solutions-oriented mindset with the ability to identify risks early and act to mitigate them.
•Ability to manage a complex, high-demand portfolio with autonomy, ownership, and organisational rigour.
•Strong cross-functional collaboration skills across product, engineering, sales, and support teams.

Experience:3+ yearsGamingMobile gamingVideo game e-commerce

Skills:Strategic relationship managementEmotional intelligenceRisk managementExecutive communicationCross-functional collaboration

Tech Stack:SalesforceJIRAConfluence

Company Brief

Xsolla

Provides payment, billing, distribution and commerce solutions for video game developers and publishers, enabling in-game purchases, store infrastructure, fraud protection, and global payment processing to monetize games across platforms and regions.

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sherman Oaks, Los Angeles, United States

Founded: 2005

Website LinkedIn

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Xsolla

2 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: London, Lisbon, Berlin, France, Barcelona

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Build and nurture strategic relationships with gaming clients, serving as their trusted advisor and primary executive point of contact.
•Understand partner business goals via discovery sessions and continuous dialogue to align solutions to accelerate success.
•Conduct business reviews to assess partner health, review KPIs, and surface actionable strategic insights.
•Manage risk and escalations by identifying friction points early, driving swift internal action, and resolving issues professionally.
•Drive revenue growth through upsell and expansion opportunities, translating customer success metrics into recommendations at senior leadership level.

Travel: Low travel

Key Requirements

•3+ years in Customer Success, Account Management, or related client-facing roles managing high-value accounts.
•Experience working with mobile studios, including monetisation models, UA economics, live ops, and mobile platform ecosystems.
•Proactive, solutions-oriented mindset with the ability to identify risks early and act to mitigate them.
•Ability to manage a complex, high-demand portfolio with autonomy, ownership, and organisational rigour.
•Strong cross-functional collaboration skills across product, engineering, sales, and support teams.

Experience:3+ yearsGamingMobile gamingVideo game e-commerce

Skills:Strategic relationship managementEmotional intelligenceRisk managementExecutive communicationCross-functional collaboration

Tech Stack:SalesforceJIRAConfluence

Company Brief

Xsolla

Industry: Payments

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sherman Oaks, Los Angeles, United States

Founded: 2005

Website LinkedIn